NantHealthRemote
Senior Customer Success Manager | Remote | NantHealth
United States of America
Full Time
3 days ago
$90,000 - $109,000 USD
No H1B
Key skills
Healthcare workflowsPrior authorization platformsClinical decision supportProvider connectivity solutionsHIPAA complianceCMS mandatesInteroperability standardsOncology pathwaysValue-based care programsPayer and provider organization knowledgeAccount management in Healthcare ITClient services in Healthcare ITConsultative communicationClient relationship managementCLeadershipCommunicationCustomer SuccessAccount Management
About this role
NantHealth is a technology company that simplifies healthcare by managing data and decisions to enhance patient care. The Senior Customer Success Manager will serve as a trusted advisor to clients, driving product adoption and ensuring clients realize value from NantHealth solutions.
Responsibilities:
- Own and manage a portfolio of strategic health plan and provider accounts, serving as the primary relationship holder and client advocate
- Drive client onboarding, adoption, and engagement across Health IT platforms including prior authorization, clinical decision support, and provider connectivity solutions
- Conduct regular executive business reviews, proactively identifying risks, opportunities, and expansion potential
- Partner with Account Management on contract renewals and upsell initiatives, ensuring retention and revenue growth within your account base
- Collaborate with Product, Implementation, and Clinical teams to escalate client feedback and influence the product roadmap
- Monitor account health metrics and usage data to develop targeted success plans for at-risk accounts
- Navigate complex stakeholder environments, including C-suite, clinical, and IT leadership within client organizations
- Support compliance and regulatory discussions related to HIPAA, CMS mandates, and interoperability standards as relevant to client needs
Requirements:
- Bachelor's degree from an accredited university (commensurate experience may be considered in lieu of a degree)
- 5+ years of customer success, account management, or client services experience in a Healthcare IT or health plan environment
- Demonstrated track record of managing complex, multi-stakeholder enterprise accounts
- Deep understanding of healthcare workflows including prior authorization, claims, provider networks, or clinical operations
- Strong executive presence with the ability to present and build relationships
- Excellent written and verbal communication skills with a consultative approach to client engagement
- Experience with prior authorization platforms, oncology pathways, or value-based care programs
- Familiarity with HIPAA compliance requirements and healthcare data privacy considerations
- Background working with payers, ACOs, or integrated delivery networks (IDNs)