Technical Development Engineer

PLASKOLITE is a global leader in manufacturing engineering thermoplastics, and they are seeking a Technical Development Engineer to provide technical sales and application support within the Polymer Division. This role involves collaborating with customers and teams to support product trials, troubleshooting, and driving business growth in acrylic polymer applications.

Responsibilities:

• Respond to helpdesk tickets, emails, and walk-up requests to assist employees with hardware, software, and connectivity issues, escalating to IT management as needed
• Troubleshoot processing, product performance, and manufacturing-related issues involving acrylic polymers
• Provide technical support to polymer sales representatives and customers for acrylic polymer applications and optimized processing
• Support extrusion and injection molding trials at customer and manufacturing locations
• Assist customers with material selection, processing recommendations, and application development
• Work closely with sales, manufacturing, engineering, and technical teams to support customer projects and business growth
• Participate in new product evaluations, customer qualifications, and commercialization activities
• Analyze customer applications, processing conditions, and performance requirements to recommend appropriate solutions
• Assist with the development and maintenance of technical documentation, trial reports, and application data
• Support customer visits, technical presentations, and product demonstrations as needed
• Monitor and communicate market, application, and competitive trends to commercial and technical leadership
• Maintain regular communication with customers regarding trial progress, technical issues, and project status
• Travel to customer sites, manufacturing facilities, and industry events as required to support business objectives
• All other duties as assigned

Requirements:

• Equivalent combination of technical education and relevant industry experience may be considered
• 3–7 years of experience in plastics, polymers, extrusion, injection molding, or related manufacturing environments
• Experience supporting or participating in extrusion and/or injection molding processing trials
• Understanding of polymer processing parameters, tooling considerations, and product performance characteristics
• Experience troubleshooting processing or application-related issues in a manufacturing environment
• Ability to work cross-functionally with sales, manufacturing, engineering, and customers
• Willingness and ability to travel to customer sites, processing facilities, and manufacturing locations as needed
• Strong knowledge of Windows Workstation/Server operating systems and Microsoft 36
• Strong understanding of polymer processing principles, including extrusion and injection molding
• Ability to support and troubleshoot customer processing trials and application challenges
• Strong technical problem-solving and analytical skills
• Ability to communicate technical concepts clearly to both technical and non-technical audiences
• Customer-focused mindset with strong relationship-building skills
• Ability to collaborate effectively with sales, manufacturing, engineering, and R&D teams
• Strong organizational and project management skills with the ability to manage multiple priorities
• Working knowledge of processing equipment, tooling, and material performance characteristics
• Self-motivated and adaptable in a fast-paced, customer-driven environment
• Proficiency with standard business software and technical reporting/documentation
• Familiarity with RJG Molding (or like) monitoring systems/technology
• Bachelor's degree in Polymer Engineering, Plastics Engineering, Chemical Engineering, Materials Science, Mechanical Engineering, or a related technical field preferred
• Familiarity with acrylic polymers (PMMA) or similar thermoplastic materials preferred
• Customer-facing technical support or technical sales experience preferred
• Technical training or hands-on experience in plastics processing, extrusion, or injection molding strongly preferred