Software Engineer

VistalTech Inc is a company focused on delivering high-quality project management solutions, and they are seeking a Senior Software Engineer to lead complex engagements. The role involves overseeing project governance, mentoring junior team members, and ensuring the alignment of project deliverables with customer goals.

Responsibilities:

• Leverage extensive expertise to assess project impacts, considering cross-effects and alternative actions, while building cross-geo, cross-functional, and partner relationships to elevate the ES brand
• Develop the ability to consistently demonstrate transformation execution thought leadership to the customer during times of ambiguity or conflict
• Drive large-scale, high-risk engagements with multiple workstreams, ensuring strategic alignment and future account growth
• Focus on governance, stakeholder alignment, quality checks, and overall project structure to provide comprehensive oversight and ensure full accountability for the project
• Coach and mentor junior EMs (Senior Engagement Managers, Engagement Managers and Associate Engagement Managers) and lead Senior Engagement Managers in large complex projects
• Lead the delivery team throughout the engagement, often in collaboration with a services partner
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials
• Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered
• Understand the goals and align the deliverables accordingly
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success
• Be the single contact to encourage collaboration and customer agreement on proposed solutions
• Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions
• Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner

Requirements:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Industry domain expertise in
• Creativity with comfort running projects independently
• Experience driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow
• Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions
• Articulates AI system design, ethical implications, and platform use