Senior Process Engineer

A-Line Staffing Solutions is seeking an experienced Process Engineer to lead enterprise process improvement initiatives within a complex healthcare environment. The role involves partnering with cross-functional business leaders to document, analyze, optimize, and standardize business processes across multiple operational areas.

Responsibilities:

• Define project objectives, scope, and process boundaries
• Conduct stakeholder interviews and facilitate process discovery workshops
• Review existing SOPs, policies, job aids, and operational documentation
• Analyze current-state processes and identify opportunities for improvement
• Develop detailed process maps documenting workflows, handoffs, systems, timing, and dependencies
• Create and maintain RACI matrices to clearly define ownership and accountability
• Document business processes, governance artifacts, and operational standards
• Validate process documentation with business stakeholders and leadership
• Perform gap analysis and identify process defects, risks, and improvement opportunities
• Recommend scalable process improvements that enhance operational efficiency
• Resolve ownership conflicts and drive alignment across cross-functional teams
• Support implementation of standardized business processes and governance models
• Partner with business leaders, SMEs, and operational teams to drive enterprise initiatives
• Present findings, recommendations, and project updates to leadership
• Support long-term operational transformation initiatives while meeting near-term business objectives
• Establish process ownership, governance, and ongoing review cadence

Requirements:

• Bachelor's Degree required
• 5+ years of healthcare industry experience
• 5+ years of process improvement and program management experience
• Experience working in matrixed or highly collaborative organizations
• Lean or Lean Six Sigma (LSS) certification (or equivalent)
• Experience developing: Business Process Maps, Workflow Documentation, RACI Matrices, Gap Analyses, Process Governance Documentation
• Excellent verbal and written communication skills, including experience presenting to executive leadership
• Strong facilitation, organizational, and stakeholder management skills
• Proven ability to influence cross-functional teams and drive operational change
• Pharmacy Benefit Management (PBM) experience
• Experience supporting enterprise operational transformation initiatives
• Experience developing SOPs, governance documentation, and operational standards
• Strong workshop facilitation and business process modeling experience