Sr. Business Development Representative, Strategic Accounts

Genesys is a global leader in customer experience and cloud technology, empowering organizations to create better customer experiences through AI-powered orchestration. As a Senior Business Development Representative, you will drive new business growth across strategic accounts in North America, focusing on building pipeline and engaging senior stakeholders.

Responsibilities:

• Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
• Identify, research, and engage key decision-makers within Strategic and Enterprise organizations
• Partner closely with Strategic Account Executives to execute tailored account-based strategies and develop territories
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
• Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges and business outcomes
• Consistently generate qualified pipeline aligned with regional revenue goals
• Maintain accurate activity tracking, pipeline management, and reporting in Salesforce
• Meet and exceed KPIs related to meetings booked, pipeline creation, pipeline acceleration and conversion rates