The RealRealRemote
Group Manager, Business Development
United States of America
Full Time
1 week ago
$75,000 - $96,000 USD
No H1B
Key skills
SalesSales ManagementPerformance CoachingData AnalysisCRM SoftwareSalesforceHiring and InterviewingTraining DeliveryEscalation ManagementConsignment Process ManagementMotor Vehicle Record ComplianceCar Insurance ComplianceCRMCommunication
About this role
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, and they are seeking a Group Manager, Business Development to lead a team of Business Development Representatives. This role is responsible for driving growth, coaching the team, and collaborating cross-functionally to achieve sales goals.
Responsibilities:
- Shadow team’s workflow and listen to phone calls to improve/monitor desired outcomes
- Ensure the team is performing across all key performance indicators and coach/train to improve in respective categories (call metrics, day 0 conversion, overall passes, etc.)
- Monitor your team’s productivity and motivate individuals to reach daily, weekly, and monthly goals
- Work with senior manager and director to analyze existing workflow processes and identify appropriate opportunities to increase productivity
- Partner with direct sales team leaders to ensure a seamless consignment process for new consignors and members of both teams
- Intercept call and email escalations to resolve consignor escalations
- Provide coverage to Business Development team when short staffed
- Ensure team is following TRR process guidelines when pitching and booking client appointments
- Interview, hire, and train employees
Requirements:
- 3+ years of sales experience
- 2+ years of management experience
- Ability to thrive in a fast-paced startup environment
- Outstanding communication skills
- Must be comfortable conducting weekly performance coaching
- Set individual goals and objectives
- Monitor your team's productivity and motivate individuals to reach daily/weekly/monthly goals
- Hold direct reports accountable when goals are not met and work together on a solution
- Supervise the team in accordance with company policies and procedures
- Have a problem-solving attitude
- Works cross-functionally with Sales Management from other departments
- Analyze data on past performance and projecting future performance
- Hands-on experience with CRM software; preferably Salesforce
- Enthusiasm about The RealReal's brand and consignment process
- A current, valid driver's license (except in Manhattan and Chicago markets)
- Car insurance that meets or exceeds local requirements
- A satisfactory Motor Vehicle Record (MVR)
- 4 year degree preferred