Director of Operations - The Hoxton Bengaluru City

Company Description

The Hoxton, Bangalore

We are seeking an experienced Director of Operations for The Hoxton, Bangalore.

The Hoxton is opening its very first neighbourhood hotel in Asia, coming to India’s Bengaluru city centre in 2026. This is a major milestone for the brand as it ventures into a new continent entirely and we are now looking for a brilliant leadership team to help bring this lifestyle brand to the market. 

Located in the heart of the city centre, The Hoxton, Bengaluru City will bring its undeniable brand DNA and guest experience to India’s “Silicon Valley”, a high-tech city filled with parks and gardens and known for its vibrant cafe and pub culture - very apt for a brand that was founded in London! 

The hotel will feature 149 bedrooms in a variety of The Hoxton’s well-loved room categories and the lobby will have a vibrant all-day dining restaurant & bar. Topping off the hotel we will have a rooftop pool and bar, large scale function rooms and The Apartment - The Hoxton’s unique meeting & events concept

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What's in it for you...

• The opportunity to work with an exciting new hospitality concept in Bangalore and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!).
• A competitive package and plenty of opportunity for development.

Job Description

What you’ll do…

At the core of your role will be to ensure our guests are having a great and unique experience with us. You’ll also…

• Impact all areas of the business, from the big picture to the small details.
• Take responsibility for the financial side of things: owning your P&L, contributing to annual budget planning and generally mastering the balance between cost and quality that The Hoxton is known for.
• Make quality your middle name. You’d never be satisfied with being number 255 on TripAdvisor; you’ll lead our existing Quality Evaluation processes and find ways to make them better.
• Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves.
• Be great at spinning multiple plates – it’s a fast-paced place and we like to keep a handful of projects on the go at the same time.
• Oversee manpower scheduling and maintaining budgeted payroll cost%.

Qualifications

What we’re looking for…

• An experienced, commercially savvy operator with 2+ years’ experience, having previously worked in a lifestyle or high-end contemporary hotel would be an advantage.
• You’re as comfortable with the strategic as with the day-to-day detail and can easily connect the two.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get stuff done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.