Customer Service Specialist

Workplace Options (WPO) is a global leader in delivering human-centric solutions that empower individuals to thrive. The Customer Service Specialist will provide exceptional customer service to employees and their families, assisting them in finding valuable resources and referrals within their community.

Responsibilities:

• Assess the needs of employees through targeted questioning
• Gather personal information and details about the individual requiring care
• Provide clear explanations of the issues and needs
• Obtain desired geographic locations for referral searches and any personalized criteria
• Deliver high quality customer service through written and verbal interactions with our clients and providers
• Perform quality assurance callbacks to our clients
• Ensure high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar
• Any additional tasks pertinent to the position, as deemed appropriate by management

Requirements:

• Bachelor's Degree
• Strong written and spoken communication skills
• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
• Proficient in conflict resolution skills
• Ability to organize and prioritize effectively
• Outstanding organizational, relationship-building and interpersonal communication skills