Senior Manager, Reimbursement Operations & Field Market Access - ION

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, dedicated to transforming healthcare delivery. The Senior Manager, Reimbursement Operations & Field Market Access will lead the execution of reimbursement operations, serving as a key interface between providers, payers, and field teams, while also managing logistics and support for coding and reimbursement processes.

Responsibilities:

• Billing Guide Development: Create, maintain, and distribute comprehensive billing and coding guides for all products. Ensure guides are CPC-reviewed, compliance-approved, and updated with each code cycle
• Customer Reimbursement Support: Serve as the primary point of contact for management of customer reimbursement vendor(s). Manage vendor, monitor performance, and retain required documentation
• Code Implementation Logistics: Manage all field logistics associated with the implementation of new or existing CPT, HCPCS, and ICD-10 codes. Coordinate with provider sites to ensure smooth adoption of coding changes and cost capture
• Sales & Marketing Support: Generate evidence-driven, compliant field collateral in direct support of the sales and marketing organization
• Value Dossier Development: Coordinate with Upstream and distribute value dossiers and payer-facing evidence packages that communicate the clinical and economic value of the product portfolio
• Key Account Management: Manage fractional headcount resources and coordinate payer engagement at key accounts
• Policy Monitoring & Implementation: Track payer coverage policies, MAC LCDs, and commercial payer guidelines. Translate upstream payment policy developments into actionable field tools and communications
• Field Personnel Management for Payer Campaigns: Manage and direct field personnel in support of payer-focused campaigns. Coordinate field reimbursement specialists, outsourced resources, and account-level teams to execute payer engagement strategies, coverage initiatives, and pull-through programs at targeted accounts
• Code Acquisition Support: Support CPT/HCPCS code acquisition activities in partnership with the Upstream Strategist, including preparation of supporting materials for AMA and CMS submissions
• Payment Policy Implementation: Translate CMS OPPS/PFS payment policy changes into operational guidance for the field. Develop communications for code changes, payment updates, and coverage determinations
• Reimbursement Calculator & Tools: Develop and maintain compliance-accurate reimbursement estimation tools for use by the sales team and provider accounts

Requirements:

• 4 year degree is required
• 6+ years of progressive experience in medical device or pharmaceutical reimbursement, field market access, or payer relations
• Direct experience developing billing guides, coding tip sheets, and provider reimbursement education materials
• Strong working knowledge of CPT, HCPCS, ICD-10 coding systems and hospital billing workflows (OPPS, ASC, physician office)
• Experience managing payer relationships, developing value dossiers, and executing advisory boards
• Demonstrated ability to work closely with sales and marketing teams in a commercial support capacity
• Strong project management skills; ability to manage multiple simultaneous deliverables across products
• CPC (Certified Professional Coder) certification strongly preferred
• Experience with field reimbursement team management (outsourced or in-house)
• Familiarity with FCA/AKS compliance requirements for manufacturer-provided reimbursement guidance
• Experience with business intelligence platforms