Representative, Customer Service (TEMP)

Sysmex America, Inc. is a company renowned for innovative diagnostic equipment and information-management systems, headquartered in Lincolnshire, Illinois. They are seeking a Customer Service Representative responsible for providing effective customer service through order processing and fulfilling customer requirements to ensure satisfaction.

Responsibilities:

• Accurately enter customer orders and order changes within Sysmex systems and take appropriate actions to ensure customer requirements are met
• Ensure calls and correspondences are addressed within standard response time
• Utilize various Sysmex systems to accurately document customer transactions activities
• Develop positive rapport with customers and coworkers and collaborate to resolve issues
• Understand and support company and department goals and objectives
• Other duties as assigned

Requirements:

• Associate's Degree or 2 years relevant Customer Service experience in a related industry or manufacturing environment
• Knowledge and understanding of Customer Service processes and systems
• 3 - 12 months of Customer Service experience or experience in a related industry or manufacturing environment
• Strong communication (verbal and written)
• Microsoft Suite proficient; SAP or related ERP system
• Detail oriented; Time Management; Makes decisions according to existing policies and procedures; Applies basic problem-solving skills and knows who to involve
• Fluent in French is a plus