Customer Service Representative - New Albany, OH

CVS Health is building a world of health around every individual, and they are seeking a compassionate Customer Service Representative to care for their customers. In this role, you will help customers with their benefits and claims, ensuring customer satisfaction through respectful interactions.

Responsibilities:

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options
• Anticipate customer needs and provide proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve outcomes
• Document all customer correspondence and maintain confidential records of patient information
• Follow policies, procedures, and the CVS/Aetna Code of Conduct

Requirements:

• 6+ months of customer service experience
• Basic computer skills
• Must live within 50 miles of: New Albany, OH
• High-speed internet access with adherence to workplace model and potential telework agreements
• Willingness to work specific hours, with flexibility
• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
• 1+ years of claims, provider, dental, medical or other related healthcare experience
• Microsoft office experience preferred