P&C Product Manager III, Product Innovation - Remote

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. The P&C Product Manager III – Product Innovation drives product innovation and transforms CSAA’s underwriting and digital experiences by maximizing AI-powered solutions and emerging technologies. This role involves collaborating with cross-functional teams to envision, build, test, and scale next-generation AI-driven solutions that enhance customer and agent experiences.

Responsibilities:

• Identify, evaluate, and pilot emerging technologies (including AI/ML and advanced analytics) to modernize underwriting and product delivery, improve risk segmentation, and enhance operational efficiency
• Lead qualitative and quantitative research, rapid prototyping, and lean experiments (POVs, MVPs, pilots) with clear success metrics to accelerate learning and inform investment decisions
• Define strategic opportunities and testable hypotheses for future-state underwriting and product delivery, translating disruptive trends and market shifts into actionable cases
• Collaborate with cross-functional partners (Technology, Data, Underwriting, Delivery, State Management, Distribution, Implementation, Legal, Compliance, Privacy, and Model Risk Management) to ensure scalable solutions meet governance, auditability, responsible AI, and regulatory requirements
• Continuously improve AI-enabled underwriting and delivery solutions across channels, focusing on usability, operational simplicity, and scalability, and leveraging analytics, feedback loops, and structured experiments to optimize processes and strengthen risk assessment
• Develop and communicate market insights, competitive dynamics, and innovation investment priorities, including data-backed cost-benefit analyses and value cases to justify modernization efforts and align with strategic objectives
• Translate customer, agent, and underwriting needs into requirements, roadmaps, and prioritized backlogs, ensuring modernization investments deliver measurable outcomes
• Model and promote modern product, underwriting, and innovation practices
• Coach peers and partners on experimentation, customer-centricity, and data-informed decision-making
• Champion a culture of continuous improvement, learning, and responsible innovation

Requirements:

• 8+ years of progressive product management experience, ideally including innovation initiatives or large‑scale technology modernization
• Bachelor's degree in business, marketing, technology, or a related field (or equivalent experience)
• Deep expertise in Product functions and customer experience, with solid understanding of insurance operations, underwriting, digital experiences, and product
• Strong command of innovation methods, research techniques, and lean experimentation frameworks
• Ability to apply AI/ML and analytics to product discovery and delivery (e.g., prototyping, evaluation, iteration) and scale what works responsibly
• Skilled in designing and driving pilots for advanced technology solutions, including success metrics and change-management considerations
• Demonstrated ability to translate experiment outcomes into insights and adoption plans that improve customer and agent experiences
• Ability to embed experimentation and data-informed decision-making in cross-functional teams
• Proven ability to apply modern tools (including AI-enabled capabilities) to improve decision-making and day-to-day execution
• Advanced analytical and problem-solving skills, including data-driven evaluation and development of strategic recommendations
• Exhibits exceptional intellectual curiosity and a relentless passion for continuous learning, consistently expanding upon an already strong foundation in AI to stay at the forefront of emerging technologies and innovation practices
• Demonstrates a strong bias toward decisive action, consistently executing initiatives with exceptional speed and unwavering commitment to quality
• Exceptional communication skills with the ability to synthesize complexity and influence diverse stakeholders
• Proven leadership and effectiveness in highly matrixed environments
• Excellent knowledge of analytics, AI/ML tools, prompt engineering (e.g., Microsoft 365/Copilot, SQL, SAS) and structured analysis and design techniques
• CPCU, Agile/Lean, Design Thinking, or recognized innovation credentials
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
• Champions our cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.)
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc