Division Managing Director – Large Market Customer Care

Principal Financial Group is hiring a Division Managing Director for its Large Market Customer Care team. The role leads senior Relationship Managers and sets client engagement strategy to strengthen plan sponsor partnerships, support retention and profitability, and deliver strong outcomes for Principal’s largest institutional clients.

Responsibilities:

• Oversee a team of senior Relationship Managers (RMs) responsible for delivering exceptional client experience, strengthening plan sponsor partnerships, and driving enterprise financial results
• Set the vision for client engagement, coach and develop high-performing RMs, and partner cross-functionally to ensure retention, profitability, operational excellence, and risk mitigation across Principal’s largest institutional clients
• Serve as an instrumental leader representing the department in key business initiatives to drive better outcomes for Principal’s clients and their participants

Requirements:

• 15+ years of related industry experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 7+ years leading senior client-facing professionals in high-complexity environments
• Deep knowledge of defined contribution plans, ERISA, regulatory frameworks, and recordkeeping operations
• Demonstrated success leading large institutional relationships ($500M+ plan size) with measurable outcomes in retention and growth
• Proven ability to influence and engage senior client executives, consultants, and internal leaders through strong executive presence and communication skills
• Strong financial and business acumen (client P&L, pricing, revenue drivers, operational cost structure) and data-driven decision-making
• Proficiency with CRM, reporting, and analytics tools (e.g., Salesforce, dashboards, service reporting) along with strong organizational and planning skills
• Successful Registration as an Investment Company Products/Variable contracts Limited Representative (FINRA Series 6 or equivalent and FINRA Series 63)
• FINRA Series 26 - Investment Company and Variable Contracts Products Principal
• At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)