Coordonnateur(trice), Gestion Immobilière / Property Coordinator

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Coordonnateur(trice), Gestion immobilière – JLL

Ce que ce poste implique :

Relevant du/de la gestionnaire de propriété, le/la Coordonnateur(trice), Gestion immobilière agit comme point de contact principal pour les locataires, répond à leurs demandes et assure une prestation de services sans faille. Ce poste est essentiel au maintien de la satisfaction des locataires et à l'excellence opérationnelle en supervisant le contrôle de la qualité, en gérant la réconciliation des comptes et en veillant à ce que toutes les demandes des locataires soient traitées rapidement. Vous jouerez un rôle clé dans le soutien des opérations immobilières tout en contribuant à l'engagement de JLL à offrir des expériences client exceptionnelles dans l'immobilier commercial.

À quoi ressemblera votre quotidien :

• Interagir et communiquer efficacement avec les locataires, le personnel d'exploitation, les fournisseurs et les sous-traitants pour assurer le bon déroulement des opérations immobilières

• Minimiser les créances en effectuant le suivi des recouvrements, en documentant les notes au dossier et en surveillant le processus de recouvrement complet; référer les cas difficiles au gestionnaire immobilier

• Facturer les services aux locataires sur une base mensuelle et gérer la réconciliation des comptes

• Préparer les communications bilingues (français et anglais) pour les locataires, incluant les lettres et la traduction de documents

• Créer les bons de commande pour les fournisseurs et préparer les dossiers d'appels d'offres pour les nouveaux contrats de service

• Veiller à ce que l'entretien et l'exploitation des bâtiments se déroulent efficacement tout en assurant le respect des politiques en matière de santé et de sécurité

• Participer activement au processus de certification environnementale et produire les rapports sur le développement durable pour les propriétés sous votre responsabilité

Qualifications requises :

• Trois (3) à cinq (5) ans d'expérience en administration ou en gestion, de préférence dans le secteur immobilier

• Diplôme d'études collégiales (DEC) ou équivalent – minimalement requis

• Bilingue français et anglais* (à l'écrit et à l'oral) avec une excellente maîtrise de l'orthographe et de la grammaire françaises

• Capacité démontrée à évoluer dans un environnement informatisé

• Connaissance pratique de la suite Microsoft Office et des systèmes immobiliers tels que Yardi, Procore et Building Engines

Qualifications préférées :

• Solides compétences analytiques avec capacité à identifier et à résoudre les problèmes de manière autonome

• Excellente gestion du temps et capacité à répondre à des priorités changeantes dans des délais serrés

• Capacité avérée à travailler de manière autonome et en collaboration au sein d'une équipe

• Expérience dans la participation à l'élaboration des budgets annuels

• Connaissance de systèmes de gestion immobilière additionnels au-delà de Yardi, Procore et Building Engines

*Interactions orales et/ou écrites avec des locataires ou partenaires externes basés à l’extérieur du Québec (par exemple, fournisseurs de services, cabinets d’avocats, pairs, banquiers, firmes de courtage, firmes d’analyse de crédit, agences de crédits, clientèle non-francophone, etc.)

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Property Coordinator – JLL

What this job involves:

Reporting to the Property Manager, the Property Coordinator serves as the primary contact for tenants, responding to their requests and ensuring seamless service delivery. This role is essential to maintaining tenant satisfaction and operational excellence by overseeing quality control, managing account reconciliation, and ensuring all tenant inquiries are addressed promptly. You'll play a key role in supporting property operations while contributing to JLL's commitment to delivering exceptional client experiences in commercial real estate.

What your day-to-day will look like:

• Interact and communicate effectively with tenants, operations staff, suppliers, and contractors to ensure smooth property operations

• Minimize receivables by conducting collection follow-ups, documenting notes, and monitoring the complete collection process; escalate complex cases to the Property Manager

• Invoice tenant services on a monthly basis and manage account reconciliation

• Prepare bilingual communications (French and English) for tenants, including letters and translated documents

• Create purchase orders for suppliers and prepare tender files for new service contracts

• Ensure building maintenance and operations run efficiently while verifying compliance with health and safety policies

• Actively participate in the environmental certification process and produce sustainability reports for assigned properties

Required Qualifications:

• Three (3) to five (5) years of experience in administration or management, preferably in the real estate sector

• CEGEP diploma (DEC) or equivalent – minimum requirement

• Fully bilingual in French and English* (written and spoken) with strong French spelling and grammar skills

• Demonstrated ability to work in a computerized environment

• Working knowledge of Microsoft Office Suite and real estate systems such as Yardi, Procore, and Building Engines

Preferred Qualifications:

• Strong analytical skills with the ability to identify and resolve problems independently

• Excellent time management and ability to respond to changing priorities under tight deadlines

• Proven ability to work both independently and collaboratively as part of a team

• Experience participating in annual budgeting processes

• Familiarity with additional property management systems beyond Yardi, Procore, and Building Engines

*Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

Location:

On-site –Montreal, QC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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