Product Manager

Modivcare is a service-oriented company focused on improving people’s lives. They are seeking a Product Manager to lead the development and execution of complex product strategies, overseeing multiple products and ensuring their commercial success while aligning with the company’s strategic goals.

Responsibilities:

• Owns accountability for the overall team and product success
• Defines and shares product vision, aligned with the goals of the business and is accountable to business leaders. Defines business value & OKRs (Objectives & Key Results)
• Defines and executes product roadmap aligned with business objectives and customer needs
• Exhibits exceptional ability in defining and communicating a compelling, long-term vision for the product that sets the direction for the market
• Crafts and implements a comprehensive strategic plan that encompasses market trends, competitive analysis, and innovation opportunities
• Mentors and guides Product Managers in strategic thinking and execution, fostering a strategic mindset across the product team
• Utilizes data analytics tools and platforms to analyze product performance and user behavior
• Generates insights and recommendations to optimize product features, user acquisition, and engagement
• Defines success metrics to measure feature effectiveness
• Leads the evaluation of product performance across a broader portfolio or more complex products, identifying trends, challenges, and opportunities for growth
• Guides Product Managers in setting and achieving performance goals, leveraging deep insights to drive strategic improvements
• Advocates for investments in areas with the highest impact on performance and aligns initiatives with long-term business objectives
• Manages relationships with key stakeholders across the organization, including senior leadership, to align product strategy with business goals
• Drives consensus and resolves conflicts among stakeholders with competing priorities, ensuring strategic alignment and buy-in for product initiatives
• Monitors product performance post-launch and iterates based on user feedback
• Maintains deep understanding of the competitive landscape and the needs of the target market, and using this knowledge to inform product development decisions
• Communicates regularly with stakeholders, including customers and internal teams to gather feedback, pain points, opportunities, and incorporates it into the prioritized feature backlog and roadmap
• Conducts competitive analysis, and customer feedback to identify product opportunities
• Identifies business opportunities through direct engagement with clients, other external stakeholders, and market research
• Leads and designs user research studies
• Applies user research results
• Exhibits mastery in leading comprehensive market research initiatives that drive strategic product decisions. Has a deep understanding of market dynamics, customer segmentation, and competitive landscapes
• Utilizes advanced analytical skills to interpret market data, forecast future trends, and identify new opportunities for innovation and growth
• Leads in-depth customer research and analysis to uncover deeper insights into customer behavior and trends
• Advocates for customer needs in strategic discussions, ensuring that product decisions across multiple products or a product line align with delivering superior customer value and experience
• Guides Product Managers in developing a customer-centric approach to product development
• Supports the development of User Personas based on market research and customer feedback
• Champions user-centered design approach, collaborating with design teams to create intuitive and seamless user experiences
• Works with the team to find the best solution option based on tradeoffs
• Creates and maintains Product backlog, including epics and feature level decomposition for sprint planning
• Prioritizes Epics and features from backlog to be delivered
• Takes a high-level approach to roadmap planning, incorporating market trends, competitive analysis, and customer insights into strategic roadmap decisions
• Leads the prioritization of initiatives to drive product growth and innovation
• Mentors Product Managers on effective roadmap planning and adjustment strategies. Works across multiple products or product lines, ensuring coherence in strategic direction
• Fosters strong relationships with stakeholders and serves as a point of contact for product-related discussions and decision-making
• Drives product development process using Agile methodologies, including backlog management, sprint planning, and sprint reviews
• Participate in key sprint events, including sprint planning, backlog refinement, and review/demos
• Oversees and refines go-to-market strategies across multiple products or product lines, ensuring that plans are strategically aligned with market opportunities and business goals
• Provides guidance and support to Product Managers in their go-to-market activities, ensuring consistency in messaging and positioning
• Analyzes market feedback post-launch to inform future strategy adjustments and product iterations
• Develops go-to-market strategies
• Collaborates with marketing and sales teams to drive product adoption and customer success
• Elevates cross-functional collaboration by aligning multiple teams and departments around strategic initiatives and product goals
• Mentors Product Managers in navigating organizational dynamics and building effective relationships across functions
• Drives consensus and action towards shared objectives, leveraging deep product knowledge and strategic insight
• Provides Suggestions to improve policies and procedures
• Takes a strategic approach to risk management, considering long-term risks affecting the product line or portfolio, such as changes in market dynamics, regulatory challenges, and technological advancements
• Leads the development of comprehensive risk mitigation plans and advises on risk management best practices
• Guides Product Managers in identifying and addressing risks at the product level
• May Lead projects and perform other duties as assigned

Requirements:

• Bachelor's degree required
• Ten (10) plus years product management, consumer, or enterprise-level product management
• Experience with JIRA, Confluence, Figma, AHA, Amplitude and/or Tableau tools required
• Strong analytical skills and passion for analyzing products, competitors, and market dynamics
• Comprehensive understanding of agile methodologies. Scrum / agile certification a plus
• Excellent collaboration and interpersonal skills to work with internal and external stakeholders
• Proven ability manage product functionality prioritization and handle complex problems with minimal supervision
• Metrics-oriented and customer focused, with presentation skills across stakeholder group across executive team, business leadership and product development teams
• Exceptional written and verbal communication skills
• Ability to work effectively with geographically distributed teams
• Ability to write decompose product capabilities functional specifications into logical groupings (e.g. epics, features, user stories)
• Proficiency in Microsoft Office packages is required
• Accountability: Keen sense of ownership and responsibility for the product's success. Ensures commitments are met and takes charge of decision-making processes
• Critical Thinking: Ability to analyze situations, identify potential problems, and develop innovative solutions. Can evaluate trade-offs and make decisions that balance short-term needs with long-term strategy
• Scheduling: Skilled in planning and prioritizing work to meet deadlines and achieve goals. Understands how to balance team capacity with product needs to ensure timely delivery
• Strategic Thinking: Ability to develop long-term visions and strategies for products
• Market Research: Skills in conducting and analyzing market research to inform product decisions
• Customer Insights: Proficiency in gathering and interpreting customer feedback and behavior
• Analytical Abilities: Strong analytical skills for evaluating data, KPIs, and market trends
• Communication: Excellent verbal and written communication skills for articulating product vision and strategies
• Leadership and Influence: Ability to lead and influence cross-functional teams without direct authority
• Stakeholder Management: Competence in managing and aligning stakeholder expectations
• Technical Acumen: Understanding of the technical aspects relevant to the product and ability to communicate effectively with engineering teams
• Agile Methodologies: Knowledge of Agile development processes and how to work within them
• Financial Acumen: Ability to manage budgets, forecast revenue, and understand financial implications of product decisions
• Project Management: Skills in planning, scheduling, and keeping projects on track
• User Experience (UX) Understanding: Insight into UX principles to ensure the product meets customer usability and satisfaction
• Adaptability: Flexibility to adapt to changing market conditions and business needs
• Emotional Intelligence: Awareness and regulation of personal emotions and understanding others' emotions to enhance team collaboration and customer relations
• Marketing experience preferred
• Scrum/Agile certification preferred