Product Owner / Program Delivery

Location: Malvern, PA Description: Our client is currently seeking a Product Owner / Program Delivery: Long Term Contract - Hybrid Remote - Mondays and Fridays are remote!

Product Manager, you'll play a key role in shaping how TPRM technology capabilities evolve, support enterprise transformation priorities, and deliver meaningful improvements managing third-party risk.

This is a hands-on role with strong cross-functional exposure. You'll work closely with business stakeholders, technology partners, architects, and delivery teams to continuously enhance TPRM capabilities and deliver solutions that simplify complex risk processes.

Core Responsibilities

• • Own the roadmap, OKRs, and backlog for the ServiceNow TPRM module
  • Translate business strategy into prioritized product outcomes within the TPRM domain
  • Prioritize enhancements, defects, technical improvements, and BAU work in partnership with IT delivery teams
  • Drive day-to-day product decisions across the TPRM module and its integrations with other enterprise systems
  • Partner with stakeholders across Risk, Technology, Procurement, Legal, and others to understand business needs and deliver impactful solutions
  • Develop a deep understanding of user pain points and use data, feedback, and operational metrics to improve product experience
  • Define and monitor success metrics, adoption, and outcomes to ensure delivered capabilities achieve intended value
  • Identify opportunities to leverage workflow automation, AI-enabled capabilities, and modern ServiceNow features to improve efficiency and user experience
  • Support change management efforts to drive adoption of new capabilities
  • Champion Agile product management practices and contribute to a culture of continuous improvement

Qualifications

• • Demonstrated experience owning enterprise products
  • Strong Agile product management experience with ability to translate strategy into execution
  • Experience supporting organizational change and driving adoption of technology capabilities
  • Ability to balance strategic thinking with hands-on execution and prioritization
  • Strong analytical and problem-solving skills with a customer-first mindset
  • Excellent relationship management skills with ability to influence across a complex enterprise
  • Outstanding communication skills with experience engaging both technical teams and senior stakeholders
  • Experience with ServiceNow or similar enterprise workflow platforms is a plus
  • Familiarity with Third Party Risk Management or related domains is a plus

During your first year, you'll:

• • Build trusted partnerships across business and technology organizations
  • Deliver high-impact enhancements that improve user experience and operational efficiency
  • Establish and execute a clear product roadmap aligned with TPRM priorities
  • Drive adoption of new capabilities through effective change management

Responsibilities

- Service as Product Owner - partnering with stakeholders enterprise wide to define requirements, stories

- Develop and execute change management plan

- Partner with IT team to execute

Qualifications

- Product ownership

- Stakeholder management

- Story writing

- Agile/Jira

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