Senior Project & Business Process Analyst - Digital PMO

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: Digital PMO
Reports to: Senior Project Manager, Clinical Applications Program
Salary Range: $81,549 to $122,342 annually (Commensurate with experience and consistent with UHN compensation policy)
Hours: 37.5 hours per week
Status: Temporary Full-Time, up to 12 Months
Closing Date: July 23, 2026

Position Summary

The Digital Project Management Office (PMO) team plans and implements key strategic Digital programs and projects to deliver outcomes benefiting UHN and the health system. We apply best practices for managing projects, change, and risk to ensure high quality deliverables, effective coordination of resources, and transparent progress reporting. Members of the PMO work in close partnership with a broad range of stakeholders, bringing the right teams together to streamline the demand, end-to-end delivery, and operational services in order to mobilize change and achieve value.

An exciting 1-year opportunity is available to showcase your talents as a Senior Project & Business Process Analyst supporting the Clinical Applications portfolio.  This position will deliver solutions that are data-driven, bring value to our stakeholders, and achieve UHN’s business objectives.  We are seeking a results-driven, innovative individual who can take initiative to help implement various types of digital projects that support clinicians, researchers, and corporate areas.  These initiatives include patient flow and capacity management process redesign, command centre software implementation, third-party system integration for eReferral or other workflows, data analytics, and solution evaluation.

Duties

• Analyze business needs, problems, opportunities, and solution scope 
• Evaluate and validate solution value and benefits to the organization, supporting business case development and return on investment analysis 
• Facilitate process and design workshops with multidisciplinary groups to identify, validate, and document business requirements 
• Conduct workflow review and process redesign, and support continuous improvement processes 
• Coordinate system design, build and testing 
• Design data collection processes, collect and analyze data, lead data reporting and data visualization activities 
• Apply rigorous project management techniques to assist in the management of project plans, schedules, status reports, and budgets 
• Apply sound change management techniques for effective stakeholder engagement and communications, training, and implementation support 
• Develop adequate level of knowledge of the subject matter and digital systems being implemented to effectively move projects forward 
• Lead simple to moderately complex projects of small to medium scope, including planning, and monitoring project progress through tracking project milestones, risks and issues to deliver project within the planned budget, schedule, and with a high level of quality 

Qualifications

• Undergraduate Degree in Health Informatics or Administration, Technology, Science, Business, or related field required 
• Minimum 3 years of Project Management, Business Process/Analysis, and Data Analysis experience or equivalent required 
• Sound knowledge of project management standards (project planning, implementation, evaluation, risk assessment, benefits realization) required 
• Experience leading project workstreams or small projects independently, and either supervising or influencing project team members required
• Experience developing/coordinating the development of business requirements
• Experience in leading and conducting workflow mapping and analysis
• Experience in delivering management-level presentations, training and/or end user support is required 
• Experience coordinating/leading application testing preferred 
• Experience in applying change management methodologies and tools an asset 
• Experience with hardware and/or software vendor relations an asset 
• Project Management Professional (PMP) or Change Management certification an asset 
• Familiarity with healthcare information systems, interfaces, HL7, ITIL, data centre, network infrastructure, and/or enterprise architecture an asset 
• Experience with Epic Health Information System an asset, including use, build and/or vendor certified
• Proficient use of computer software, and peripheral equipment (e.g. M365 tools, MS Project, MS Visio, MS Teams, and enterprise work management tools such as Kanban and ServiceNow).

Additional Information

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.