Senior Product Marketing Manager - Agent Empowerment

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a Senior Product Marketing Manager, Agent Empowerment, to define market positioning for agent empowerment applications and articulate the business value of AI in customer service. The role involves developing messaging, go-to-market strategies, and collaborating with sales and marketing teams to enhance product visibility and customer engagement.

Responsibilities:

• Positioning & Messaging: Develop clear, compelling messaging that differentiates the Five9 agent empowerment solutions - Agent Assist, Summaries, Transcription, AI Knowledge, and AI Agents for customer self-service - across target personas, including contact center, CX, and operations leaders
• Product Launches & GTM: Own go-to-market strategy for agent empowerment products, including positioning, messaging, launch planning, use cases, customer stories, sales enablement, and adoption strategies
• Sales & Customer Enablement: Partner with sales, solutions consulting, and customer success teams to create impactful narratives, collateral, and training that drive acquisition, conversion, and expansion
• Competitive Intelligence: Serve as the subject-matter expert on the competitive landscape for agent assist, AI co-pilot, and knowledge solutions, translating insights into clear differentiation and sales guidance
• Sales & Marketing Assets: Create high-impact customer- and sales-facing content, including presentations, videos, webinars, product overviews, and enablement tools
• Campaign & Content Collaboration: Work closely with demand generation and brand teams to support integrated marketing campaigns, website content, and thought leadership focused on agent empowerment
• Cross-functional Leadership: Collaborate with product management to deeply understand product vision and roadmap, bringing market and customer insights to influence future innovation
• Industry Representation: Represent Five9 at conferences, webinars, analyst briefings, and customer events

Requirements:

• Bachelor's degree in Business, Marketing, or a related field; MBA preferred
• 5+ years of product marketing (or equivalent) experience, with demonstrated success in CX, CCaaS, agent assist, AI co-pilot, or knowledge management solutions
• Strong storytelling, messaging, and presentation skills
• Proven ability to work cross-functionally with product, sales, and marketing teams
• Fast learner who thrives in a dynamic, fast-paced environment and brings attention to detail