Manager, Product Management

Hopscotch Primary Care is on a mission to transform healthcare in rural America by providing high-quality primary care tailored to meet the needs of patients. The Manager of Product Management will develop a deep understanding of the healthcare ecosystem, own the product roadmap, and lead cross-functional initiatives to improve care delivery.

Responsibilities:

• Own product roadmap and outcomes. You will be accountable for measurable impact on clinical quality, patient experience, and business performance
• Track and interpret key trends in value-based care, healthcare policy, and market dynamics to inform product prioritization and solutions
• Own stakeholder and user research, utilizing qualitative and quantitative insights to inform product decisions, pilots and product iterations
• Define and own success metrics (product, operational, and pilot KPIs) in partnership with analytics and stakeholders, using data to guide decisions post-launch
• Make and communicate tradeoff decisions, balancing user needs, business value, effort and scalability
• Partner closely with engineering to explore solutions, collaborate in agile meetings, write technical specs and deliver high-quality, scalable solutions
• Communicate complex concepts effectively, both written and verbally, to audiences ranging from care team staff to executive leadership
• Coach product managers, setting standards for strong product craft, execution, and ownership across the team

Requirements:

• Develop a deep understanding of our unique role in the healthcare ecosystem, our product vision and the value we deliver to our customers and users
• Be an owner-minded product leader who thrives in ambiguity, develops deep context across the healthcare ecosystem, and translates diverse perspectives into a clear product roadmap linked to outcomes
• Work cross-functionally to build thoughtful, data-informed solutions that improve care delivery at scale
• Own product roadmap and outcomes, accountable for measurable impact on clinical quality, patient experience, and business performance
• Track and interpret key trends in value-based care, healthcare policy, and market dynamics to inform product prioritization and solutions
• Own stakeholder and user research, utilizing qualitative and quantitative insights to inform product decisions, pilots and product iterations
• Define and own success metrics (product, operational, and pilot KPIs) in partnership with analytics and stakeholders, using data to guide decisions post-launch
• Make and communicate tradeoff decisions, balancing user needs, business value, effort and scalability
• Partner closely with engineering to explore solutions, collaborate in agile meetings, write technical specs and deliver high-quality, scalable solutions
• Communicate complex concepts effectively, both written and verbally, to audiences ranging from care team staff to executive leadership
• Coach product managers, setting standards for strong product craft, execution, and ownership across the team
• Innately curious, inquisitive and outcome-driven with a passion for challenging the status quo and uncovering pragmatic, creative solutions in a fast-moving startup environment
• Ownership-minded and comfortable operating in ambiguity; able to take full end-to-end accountability for complex problems and drive initiatives from discovery through delivery and iteration
• Strategic and business-oriented with the ability to articulate customer needs, scope solutions and clearly communicate value, tradeoffs and timing
• Data-informed and decisive; confident making hard prioritization and tradeoff decisions using a mix of qualitative insights, quantitative data, KPIs and expected business impact
• Customer-centric and empathetic with strong product discipline around user research, workflow understanding and incorporating feedback into thoughtful, iterative solutions
• Technically fluent enough to translate business and clinical needs into viable solutions, partnering closely with engineering to evaluate feasibility, cost-benefit, and build vs. buy decisions
• Experienced leading cross-functional initiatives; able to structure work, manage dependencies and maintain momentum amid frequent context switching
• A clear and compelling communicator; able to articulate the value of shipped work and upcoming roadmap items to audiences ranging from technical peers to executive leadership
• Self-aware and resilient, able to recognize missteps, learn from execution failures and re-engage with confidence and a bias toward action
• Mission-driven with a genuine interest in U.S. healthcare; motivated to navigate complexity and improve how care is delivered and paid for
• Accountable; hold a high standard and expect it from others too
• Someone who treats mistakes as data; move fast, name what isn't working, fix it, and carry the lesson forward
• Customer-obsessed; build genuine empathy with users, dig into what they actually need, and stay focused on solving real problems
• A problem-solver, not a finger-pointer; own challenges alongside teammates - no blame, no deflection, just shared accountability for finding the way forward
• A contributor who shapes the answer; bring strengths and perspective to every conversation because rigorous debate is how the strongest solutions get built
• Comfortable with uncertainty; make smart calls with what you have and course-correct with good judgement when things evolve
• Experience in healthcare technology, strategy or policy is a strong plus
• Bachelor's degree required
• Willingness to travel as business needs require (10% of the time)