Virtual Sales Development Representative

Berman Physical Therapy is a rapidly growing Physical Therapy practice in Naples, FL, and they are seeking a Virtual Sales Development Representative to join their team. The primary purpose of this role is to follow up on leads and schedule consultations, ensuring a minimum of 20-25 qualified appointments per month while maintaining the integrity of the company’s database.

Responsibilities:

• To follow-up on leads that have come in using the company’s lead follow-up process to qualify them, update their information in the CRM and ultimately schedule a consult a consult where appropriate
• To make 20-40 outbound calls per day to follow-up on various marketing campaigns we’ve sent to prospects to schedule a consultation and/or call on leads that have been generated to schedule a consultation
• To call and confirm consultation appointments to reduce no-shows
• To assist in scheduling clients who request to reschedule or cancel or who no-show for their appointment (consult)
• To prepare and send the company’s 'Shock and Awe' materials to prospects that have booked a new consultation
• To update all records in the company’s CRM with accurate and complete information. This will include keeping good records of conversations, updating the status of leads accurately, etc. NOTE: Tracking requirements may change based on the list used, offer made, changes to the follow-up process, etc
• To use the companies database and other resources to find prospects and set appointments for outside community events
• To assist in any manner possible the staffing of outside events; this may include working the product table or the registration desk, customer service and assisting in the production of the event
• To be a careful understudy and learn all products, price points and promotions so you can assist in closing sales

Requirements:

• At least one year experience in a successful inside sales position
• Extreme attention to detail and being highly organized
• Excellent project and time management skills
• Ability to work to meet deadlines, often under pressure
• Excellent verbal and written communication skills
• Ability to use Google Docs, Microsoft Office and willingness to learn CRM and Practice Management systems