Technical Business Analyst

System One is a growing technical services organization seeking an experienced Technical Business Analyst to join their team. The role involves translating business requirements into actionable items, particularly in the healthcare revenue billing cycle, while collaborating with various teams to implement solutions that enhance customer success.

Responsibilities:

• Translate customer, prospect and market input into clear workflow requirements, use cases, data needs and acceptance criteria
• Help shape priority backlog items for US segments
• Apply sound judgement on configuration versus customization and identify where scalable platform capability is required
• Frame solution opportunities so they can be reused as Green Solution Components or assembled into Pink Domain-Specific Products
• Maintain a practical feedback loop from demos, deployments and customer conversations into technical product priorities
• Configure solutions for prospects and customers, including workflow logic, rules, forms, queues, dashboards and user experiences
• Design and prototype AI-assisted and agentic workflows that improve prioritization, automation, classification, audit handling or exception management
• Support prompt, agent and orchestration design using approved Microsoft and Azure AI tooling where relevant
• Work closely with Solutions, Engineering, AI and Product teams to move from concept to fit-for-purpose configured outcomes
• Create reusable patterns, templates and solution components that reduce delivery effort and improve repeatability
• Ensure solution configurations and AI patterns are secure, testable, documented and suitable for customer deployment
• Partner with the US sales lead and leadership team in discovery, workshops, demonstrations and technical customer conversations
• Provide credible technical input into proposals, RFIs, RFPs, solution scoping and effort assumptions
• Support implementation planning, UAT preparation, training enablement, deployment and go-live readiness
• Help customers and internal teams connect business requirements to practical solution design decisions
• Contribute to high-quality handover into Delivery and maintain strong feedback loops after launch
• Maintain clear documentation of requirements, configuration decisions, assumptions and deployment notes
• Identify, evaluate and report relevant information security risks in line with the company's ISMS compliance and regulatory requirements
• Ensure product configuration, data handling and customer engagements are performed in line with e5 security standards

Requirements:

• Experience translating customer and market input into technical requirements and workflows
• Proficiency in configuring AI-assisted workflows and platform solutions
• Strong ability to support technical sales, demos, and customer engagement activities
• Knowledge of security standards and data handling best practices
• Excellent communication and collaboration skills across cross-functional teams