Technical Business Analyst

System One is a growing technical services organization seeking an experienced Technical Business Analyst. This role involves translating business requirements into actionable solutions, maintaining customer engagement, and collaborating with cross-functional teams to ensure successful implementation of technical solutions.

Responsibilities:

• Translate customer, prospect and market input into clear workflow requirements, use cases, data needs and acceptance criteria
• Help shape priority backlog items for US segments
• Apply sound judgement on configuration versus customization and identify where scalable platform capability is required
• Frame solution opportunities so they can be reused as Green Solution Components or assembled into Pink Domain-Specific Products
• Maintain a practical feedback loop from demos, deployments and customer conversations into technical product priorities
• Configure solutions for prospects and customers, including workflow logic, rules, forms, queues, dashboards and user experiences
• Design and prototype AI-assisted and agentic workflows that improve prioritization, automation, classification, audit handling or exception management
• Support prompt, agent and orchestration design using approved Microsoft and Azure AI tooling where relevant
• Work closely with Solutions, Engineering, AI and Product teams to move from concept to fit-for-purpose configured outcomes
• Create reusable patterns, templates and solution components that reduce delivery effort and improve repeatability
• Ensure solution configurations and AI patterns are secure, testable, documented and suitable for customer deployment
• Partner with the US sales lead and leadership team in discovery, workshops, demonstrations and technical customer conversations
• Provide credible technical input into proposals, RFIs, RFPs, solution scoping and effort assumptions
• Support implementation planning, UAT preparation, training enablement, deployment and go-live readiness
• Help customers and internal teams connect business requirements to practical solution design decisions
• Contribute to high-quality handover into Delivery and maintain strong feedback loops after launch
• Maintain clear documentation of requirements, configuration decisions, assumptions and deployment notes
• Identify, evaluate and report relevant information security risks in line with the company's ISMS compliance and regulatory requirements
• Ensure product configuration, data handling and customer engagements are performed in line with e5 security standards

Requirements:

• Experience translating customer and market input into technical requirements and workflows
• Proficiency in configuring AI-assisted workflows and platform solutions
• Strong ability to support technical sales, demos, and customer engagement activities
• Knowledge of security standards and data handling best practices
• Excellent communication and collaboration skills across cross-functional teams