Customer Success Manager

MedPut is an innovative SaaS based employee benefit program that provides interest-free financing and bill negotiation services for out-of-pocket healthcare expenses. They are seeking a results-driven Customer Success Manager who will be responsible for customer enrollment, onboarding new customers, and ensuring an optimal user experience to drive product adoption and renewals.

Responsibilities:

• Own the ultimate responsibility for customer enrollment. Be prepared to field any questions related to product offering
• Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
• Demonstrate the platform to existing customers
• Represent the voice of the customer to provide input into the product roadmap, marketing and sales process
• Develop a trusted advisor relationship with key stakeholders to drive product adoption and ensure that customers are leveraging the solution to achieve full business value
• Collaborate with cross-functional MedPut teams (Sales, Product, Marketing & Development) to address customer requirements and feedback
• Measure customer engagement and execute strategies to drive maximum ROI
• Identify opportunities for customers to act as MedPut advocates (e.g. testimonials, case studies)

Requirements:

• 2-4 years experience in Customer Success, Account Management, or related areas; serving customers while making them immensely successful in terms of increased adoption and delivering value
• Experience building and maintaining relationships, while driving engagement as well as renewals
• Empathetic, positive attitude with a desire to help customers reach their goals
• Self-starter with a proven track record of driving customer success and aligning in complex customer environments at the executive and department levels
• Fanatical about customer success and tenacious at driving long-term customer value
• Team player with the highest level of integrity, who will continue to improve the way MedPut serves its customers
• Excellent communication and interpersonal skills
• Ability to work independently and to deliver on detail as well as strategy
• Comfortable in a startup environment with the ability to pivot quickly and wear multiple hats in a dynamic setting
• Fluency in Spanish is required
• Bachelor's
• Experience in employee benefits is a plus but not required