Customer Success Manager, Performance Advertising

Creatify AI is building an innovative AI advertising platform that automates the video ad lifecycle. The Customer Success Manager will manage a portfolio of clients, ensuring effective onboarding and strategic guidance to optimize performance advertising efforts.

Responsibilities:

• Own a portfolio of mid-market and enterprise accounts end to end: onboarding, adoption, quarterly business reviews, renewals, and expansion
• Translate client performance goals (ROAS, CPA, CTR, hook rate) into concrete creative and platform strategies — what to test, what to iterate, what to kill
• Guide clients through creative testing programs: volume, variant strategy, and reading results so the next batch performs better than the last
• Monitor account health and campaign performance, spotting churn risk early and turning flat accounts into growth stories
• Be the client's voice internally — feed structured insights to product, engineering, and the Studio team on what's working and what's missing
• Build playbooks, onboarding flows, and enablement content as we scale the CS function
• Partner with sales on expansion opportunities and with Studio strategists on managed-service clients