Customer Service Specialist

Sparks Wiz Limited is an engineering consultancy firm providing innovative and sustainable engineering solutions across various industries. The Customer Service Specialist will provide customer support, manage client communications, support engineering project coordination, maintain documentation, resolve client concerns, and perform administrative duties.

Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services
• Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team
• Maintain customer experience with regular communication with clients through phone, email, and in-person meetings, providing updates on project status and gathering feedback
• Prepare and maintain accurate records of client interactions, project progress, and service reports
• Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary
• Ensure that all client interactions are handled professionally and in accordance with company standards and policies
• Work closely with the engineering team to relay client needs and ensure seamless project execution
• Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence

Requirements:

• High school diploma or equivalent
• Previous experience in customer care, preferably within an engineering or technical environment
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software
• Ability to understand and convey technical information
• Problem-solving skills with a proactive attitude
• Bachelor's degree in Business Administration, Communication, or a related field