Business Analyst

Flooid is an innovative software technology company offering cutting-edge retail and hospitality solutions. They are seeking a Business Analyst to work in an Agile environment, translating business needs into clear requirements and connecting stakeholders with product teams to ensure alignment and effective communication.

Responsibilities:

• Building and maintaining excellent relationships with both internal and external customers
• Eliciting clear and concise requirements while collaborating with an engineering team to provide solutions that meet business needs, both technically and functionally
• Defining requirements with internal and external stakeholders, maintaining scope, identifying and escalating risk, and communicating changes
• Facilitating the production of innovative retail software solutions and contributing to the collateral/documentation required to support the ongoing life cycle of the product portfolio
• Collaborating with Quality Assurance and the Product Owner to triage defects
• Reviewing Quality Assurance test scripts and conducting Business Analyst user acceptance testing, ensuring readiness for final Product Owner approval
• Carrying out Sprint reviews/demos with internal and external stakeholders, as required
• Answering customer questions regarding product functionality

Requirements:

• Demonstrated experience working with project methodologies and knowledge of Agile software development techniques, such as defining user stories and acceptance criteria
• Strong analytical, problem solving, and critical thinking skills, with the confidence to ask questions and challenge opinions when necessary
• Excellent interpersonal skills, with the ability to build relationships with customers and stakeholders from across the business
• Advanced oral and written communication skills focused on attention to detail, accuracy, and quality
• Excellent organizational and time management skills, with the ability to set priorities, handle multiple responsibilities, and meet deadlines
• Experience working with external clients and third parties
• Experience in a retail or hospitality environment desired