Customer Service Representative

Joulé is a leader in delivering outsourced services and workforce solutions across North America. They are seeking a Customer Service Representative to provide exceptional service related to sales and support various administrative tasks.

Responsibilities:

• Provide customer service related to sales, sales promotions, and communications
• Engage, interact, and respond promptly, accurately, courteously, and professionally to foster positive business relationships with internal and external customers
• Keep records of customer interactions and transactions, documenting inquiries, complaints, comments, and actions taken in Sales Force/ARO Manager
• Read emails and purchase orders to determine the type of sale
• Apply POs to the T&E OPA BOT for PO application
• Provide confirmation of PO application
• Release POs from GHX Portal
• Send frequent emails to customers for PO collections
• Process surgery cases for replenishments and billing
• Sort incoming emails from the main team inbox to the appropriate CSR
• Support multiple administrative and customer service tasks as needed

Requirements:

• Excellent communication and interpersonal skills
• Ability to manage multiple tasks efficiently
• Proficiency in email communication and basic computer applications
• Ability to work under occasional Sundays and mandatory overtime when fully trained
• High school diploma or GED required
• Experience with Salesforce or similar CRM tools