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Immediate Need for "Customer Support" at Tallahassee, FL (Onsite)
Job Title: Customer Support Location: Tallahassee, FL (Onsite)
Experience
1. Two years of work experience in the installation, maintenance and technical support of workstation hardware.
2. Or two years experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating system.
3. Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for 1 year of experience.
4. Or a Bachelor or Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university.
Job Specific Knowledge, Skills, and Abilities (KSAs)
1. Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
2. Advanced knowledge of computer software, hardware, and firmware relative to personal computers, local area network/wide area network environments
3. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
4. Ability to do advanced troubleshooting on various manufacturers of computers
5. Ability to plan, organize, manage and track projects
6. Ability to communicate effectively both verbally and in writing
7. Ability to read, understand, and comply with the department's policies
