Business Analyst, Pension & Benefits Implementation (Remote)

TELUS Health is a global-leading health and well-being provider focused on improving health outcomes. The Business Analyst for Pension & Benefits Implementation will gather and analyze client requirements, collaborate with cross-functional teams, and ensure successful implementation of integrated solutions for large public sector clients.

Responsibilities:

• Gather and analyze client requirements for the implementation of our integrated solution
• Document business and operational needs within the context of implementation and workflow automation
• Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony)
• Configure our software to suit the specifics of the client's needs or requirements
• Collaborate with solution architects, functional leads, and the development team to create and review new solutions
• Define testing scope and criteria and work closely with the quality assurance team during execution
• Build presentation decks and conduct solution demonstrations for clients
• Contribute to the creation or redesign of reports and communications that support processes and procedures
• Provide ongoing follow-up with stakeholders regarding implemented changes

Requirements:

• A degree in administration, computer science, actuarial mathematics, business analysis, or a related field (or equivalent professional experience)
• 4+ years of experience in business analysis, pension plan management, workflow management system implementation, administrative process automation, or related fields
• Consulting or implementation background with client-facing experience
• Experience presenting to executive stakeholders and clients
• Proficiency in current computer technologies, including Excel and the Microsoft Office suite
• Strong analytical skills with the ability to synthesize complex information, understand, systematize, and communicate technical concepts clearly
• Excellent written and verbal English communication skills — You must be fluent in written English for creating clear documentation and presentation materials, and fluent in verbal English for presenting to clients and explaining complex technical concepts in a way that makes sense to non-technical stakeholders
• Comfortable presenting to clients and being on camera — You are confident interacting directly with clients and conducting solution demonstrations
• Strong interpersonal skills with the ability to build relationships with cross-functional teams and clients
• Available to travel as needed across Canada and the U.S
• Experience with pension administration or employee benefits software systems