Principal Product Manager, Communications Platform

Upstart is a leading AI lending marketplace focused on reducing the cost and complexity of borrowing for Americans. The Principal Product Manager for the Communications Platform will drive the strategy and execution of a new initiative to enhance communication capabilities across the company, collaborating with various teams to ensure effective delivery and governance.

Responsibilities:

• Define and execute the product strategy and roadmap for Upstart's Communications Platform, balancing immediate business needs with a long-term platform vision
• Partner with engineering to build shared platform capabilities, including messaging APIs, delivery infrastructure, governance controls, and communication data models that support multiple products and channels
• Establish scalable platform abstractions that enable product teams to deliver customer communications more efficiently while reducing duplicated engineering effort
• Drive alignment across Engineering, Growth, Servicing, Capital, Banking, Compliance, Risk, and other cross-functional partners to prioritize platform investments and influence company-wide technical strategy
• Develop platform capabilities that improve regulatory compliance, auditability, and operational visibility through standardized controls and monitoring
• Define success metrics, evaluate platform performance, and use data and customer insights to continuously improve platform adoption, reliability, and business impact
• Evaluate external technologies and vendor partnerships that extend platform capabilities and support future product strategy

Requirements:

• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field (or equivalent practical experience)
• 7+ years of product management experience building software products
• Experience leading platform, infrastructure, or developer platform products in a software organization
• Experience partnering closely with engineering teams to define APIs, platform capabilities, or distributed systems
• Experience leading cross-functional product initiatives involving engineering and business stakeholders from strategy through successful delivery
• Experience building or scaling communications, messaging, engagement, or customer interaction platforms
• Experience in fintech, financial services, marketplaces, or other highly regulated industries
• Knowledge of regulatory compliance considerations for customer communications and platform governance
• Ability to develop long-term platform strategy while balancing near-term product delivery and organizational priorities
• Experience communicating technical strategy and influencing executive stakeholders across multiple organizations