Principal Product Manager, Communications Platform

Upstart is an AI lending marketplace that uses technology to expand access to affordable credit. The Principal Product Manager will lead a greenfield Communications Platform initiative, defining its vision, strategy, and roadmap while partnering with engineering and cross-functional stakeholders. The role will build shared messaging infrastructure, APIs, governance controls, compliance capabilities, and measurement systems across customer touchpoints.

Responsibilities:

• Define and execute the product strategy and roadmap for Upstart's Communications Platform, balancing immediate business needs with a long-term platform vision
• Partner with engineering to build shared platform capabilities, including messaging APIs, delivery infrastructure, governance controls, and communication data models that support multiple products and channels
• Establish scalable platform abstractions that enable product teams to deliver customer communications more efficiently while reducing duplicated engineering effort
• Drive alignment across Engineering, Growth, Servicing, Capital, Banking, Compliance, Risk, and other cross-functional partners to prioritize platform investments and influence company-wide technical strategy
• Develop platform capabilities that improve regulatory compliance, auditability, and operational visibility through standardized controls and monitoring
• Define success metrics, evaluate platform performance, and use data and customer insights to continuously improve platform adoption, reliability, and business impact
• Evaluate external technologies and vendor partnerships that extend platform capabilities and support future product strategy

Requirements:

• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field (or equivalent practical experience)
• 7+ years of product management experience building software products
• Experience leading platform, infrastructure, or developer platform products in a software organization
• Experience partnering closely with engineering teams to define APIs, platform capabilities, or distributed systems
• Experience leading cross-functional product initiatives involving engineering and business stakeholders from strategy through successful delivery
• The team operates on the East/West coast time zones
• The majority of our employees can live and work anywhere in the U.S or Canada (outside of Quebec) but are expected to spend high quality time in-person collaborating via regular onsites and in-person meetings
• Experience building or scaling communications, messaging, engagement, or customer interaction platforms
• Experience in fintech, financial services, marketplaces, or other highly regulated industries
• Knowledge of regulatory compliance considerations for customer communications and platform governance
• Ability to develop long-term platform strategy while balancing near-term product delivery and organizational priorities
• Experience communicating technical strategy and influencing executive stakeholders across multiple organizations