Site Reliability Engineering (SRE)

Coforge is seeking an experienced Site Reliability Engineering (SRE) Team Lead to lead a high-performing Application Support SRE team responsible for ensuring the reliability, availability, scalability, and performance of critical customer-facing applications. The ideal candidate will combine strong technical expertise with people leadership, incident management, operational excellence, and stakeholder management to drive continuous service improvement and reliability initiatives.

Responsibilities:

• Lead, mentor, and develop a team of Application Support SREs while supporting career growth and skill development
• Manage team capacity planning, performance, staffing, and 24x7 support operations
• Act as the senior escalation point for critical incidents and high-severity production issues
• Establish and track SRE KPIs, OKRs, SLAs, SLOs, SLIs, and error budgets
• Own and improve incident, problem, change, and service readiness management processes
• Lead major incident response, stakeholder communication, root cause analysis (RCA), and post-incident reviews
• Enhance observability practices using Splunk, OpenTelemetry, AppDynamics, Datadog, and related monitoring tools
• Improve dashboards, alerting strategies, telemetry coverage, and operational visibility
• Collaborate with Development, Infrastructure, and Architecture teams to build reliability into solutions
• Drive automation initiatives, CI/CD improvements, self-healing capabilities, and operational runbooks
• Support AWS-hosted applications, Kubernetes environments, MuleSoft APIs, and microservices architectures
• Analyze performance issues, logs, and application behavior to support Tier 2/Tier 3 escalations

Requirements:

• 5-8+ years of experience in Site Reliability Engineering (SRE), DevOps, Production Support, or Platform Engineering
• 2-4+ years of team leadership or people management experience
• Strong expertise in AWS cloud environments, microservices, and API-driven architectures
• Hands-on experience with Kubernetes and containerized applications
• Experience with observability and monitoring platforms such as Splunk, OpenTelemetry, AppDynamics, Datadog, or similar
• Strong incident management, problem management, and root cause analysis skills
• Knowledge of ITIL frameworks and production support best practices
• Excellent communication, stakeholder management, and leadership skills
• Site Reliability Engineering (SRE)
• Team Leadership / People Management
• AWS Cloud
• Kubernetes
• Splunk / Observability Tools
• Incident & Problem Management
• DevOps & Automation
• SLO, SLI & Error Budgets
• Microservices & APIs
• ITIL Framework
• Root Cause Analysis (RCA)
• Stakeholder Management
• CI/CD Practices
• Production Support Operations