Spanish Bilingual Customer Service Specialist

TalentPop App is seeking a Bilingual Customer Service Specialist who is proficient in Spanish and English. The role involves providing exceptional customer support through voice and chat, resolving issues efficiently, and building strong customer relationships.

Responsibilities:

• Provide exceptional support via inbound calls, chat, and email
• Troubleshoot issues effectively and find quick resolutions
• Personalize interactions to build strong customer relationships
• Work closely with your team to enhance the customer experience
• Offer feedback to refine our service quality

Requirements:

• 1+ year of remote/online experience in customer service or a similar role
• Excellent written and verbal communication skills
• Calm and solution-focused under pressure
• Fluent in Spanish and English
• Personal PC or laptop with a minimum i5 processor
• Stable internet connection with at least 25 Mbps upload and download speeds
• Previous experience with bilingual customer support is an advantage
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
• Familiarity with E-Commerce and CRM systems is a plus