Senior Manager, Go-To-Market Operations & Sales Tools

Caribou Financial, Inc. is dedicated to providing financial freedom by helping customers refinance their auto loans. They are seeking a Senior Manager for Go-To-Market Operations & Sales Tools to drive growth through strategic planning, technology optimization, and cross-functional leadership.

Responsibilities:

• Drive business results by developing GTM plans and tracking success metrics that enable scalable growth
• Identify opportunities to leverage AI tools to enhance the customer experience and optimize operational costs
• Represent your work to Sales & Ops leaders to advocate for resourcing and provide transparent updates on progress
• Partner with Sales and Ops leaders to drive accountability for productivity, quality, and compliance standards
• Own the administration and optimization of GTM tools, ensuring the team has the right tech to win
• Design and manage the outbound dialer strategy and engagement cadence for every stage of the funnel
• Own the monthly workforce and incentive planning process to identify short-term staffing gaps and mid-term hiring needs
• Project manage high-leverage initiatives specifically designed to improve sales & operational efficiency and team member effectiveness

Requirements:

• 5+ years of experience in go-to-market strategy roles
• You are a curious, action-oriented problem solver, experienced at using data to identify defects and building trust across organizational functions
• You are highly analytical and can effectively work in a data-driven organization to translate data into high-impact initiatives
• You demonstrate the highest levels of ownership and have a proven ability to take ideas and turn them into results
• You have direct experience in capacity planning and workforce management processes
• You have experience managing customer outreach and lead management strategies (e.g., dialer and CRM workflows)