Senior Customer Relationship Manager, Digital Audiences (R-19362)

Dun & Bradstreet is a global leader in business decisioning data and analytics, helping companies grow and innovate. The Senior Customer Relationship Manager is responsible for driving revenue growth and shaping long-term client strategy across high-value accounts, while mentoring junior team members and leading strategic initiatives.

Responsibilities:

• Owns top‑tier or highly complex accounts with full autonomy, navigating multiple buying centers, senior agency leadership, and cross‑market or cross‑platform strategies
• Develop and execute long-range account strategies that align with client business goals and drive sustainable, multi-dimensional revenue growth
• Lead high‑stakes, executive‑level conversations and negotiations, influencing senior agency and client leadership to advance partnership priorities
• Identify non-obvious growth opportunities, including cross-solution expansion, new platform integrations, and strategic pilot initiatives
• Delivers significant revenue expansion across strategic, high-value accounts
• Represent client perspectives to influence product positioning and roadmap adoption
• Mentors junior level team members, elevating account management standards and contributing to overall team effectiveness
• Plays a key, visible role in supporting new business development and leading complex strategic pitches
• Carry out regular account management activity to “Protect” existing accounts. Proactively identify accounts at risk of churn and implement retention strategies
• Additional duties as assigned

Requirements:

• Bachelor's Degree Required
• Minimum of 8 years prior experience in Corporate / B2B sales / new business development / client relationship management
• Proven experience in digital advertising, audience data, AdTech, or media sales
• Executive relationship mastery, with the ability to build trust, credibility, and long‑term partnership with senior‑level client stakeholders
• Strong strategic thinking and planning. Ability to apply forward‑looking judgment to shape multi‑year client strategies and guide complex decision pathways
• High‑level commercial insight, evaluating market dynamics, client business models, and emerging opportunities to drive multi‑dimensional revenue growth
• Strong consultative selling skills. Ability to frame problems effectively, proposing strategic solutions, and guiding clients toward transformational initiatives
• Advanced communication and negotiation skills, delivering clear, persuasive recommendations and navigating high‑stakes conversations with confidence
• Analytical and insights‑driven thinking, using data and client feedback to shape strategic recommendations and influence product roadmap decisions
• Leadership and mentoring capability, fostering skill development, elevating team standards, and modeling best‑in‑class account management practices
• Cross‑functional collaboration, aligning Sales, Product, and operational teams to execute cohesive strategies and support complex client needs
• Proficiency in Microsoft Office Suite skills
• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
• Where applicable, fluency in English and languages relevant to the working market