Product Commercialization Program Manager (Faster Payments)

Pathward is a financial empowerment company dedicated to creating financial inclusion for all. They are seeking a Product Commercialization Program Manager to enhance Faster Payments capabilities, working across various teams to turn complex product strategies into practical commercialization plans.

Responsibilities:

• Lead commercialization workstreams for Faster Payments capabilities, from product strategy through launch readiness and scale
• Translate product strategy into clear launch plans, partner readiness requirements, operating models, governance artifacts, and adoption support
• Drive alignment across product, technology, operations, risk, compliance, legal, and partner teams to remove roadblocks and support timely decision-making
• Bring structure to ambiguous initiatives, define execution paths, and keep stakeholders focused on outcomes, risks, and dependencies
• Partner with technology, architecture, operations, processors, networks, and fintech platforms to support integration planning and launch execution
• Help define scalable product standards, including technology expectations, data requirements, certification needs, network obligations, and go-live criteria
• Support readiness assessments that identify technical, operational, compliance, and partner gaps before launch
• Identify dependencies and risks early, create practical mitigation plans, and help teams move from one-off execution to repeatable delivery
• Work with risk, compliance, legal, operations, and other control partners to ensure product designs and launch plans align with applicable requirements
• Develop and maintain commercialization documentation, including product standards, guidelines, procedures, training materials, and governance artifacts
• Apply working knowledge of U.S. payments-related regulatory considerations, including privacy, Reg E touchpoints, UDAAP, operational compliance, and issue management
• Prepare crisp executive updates, risk summaries, and recommendations for senior stakeholders and governance forums
• Develop and evaluate business cases tied to disbursements, payouts, P2P, partner-led money movement, and other Faster Payments use cases
• Use product performance, operational metrics, partner feedback, market trends, and risk indicators to inform prioritization and scaling decisions
• Communicate complex topics for technical, operational, partner, and executive audiences

Requirements:

• 8+ years of experience in product commercialization, payments, fintech, sponsor banking, embedded finance, operations, program management, or related field
• Hands-on experience launching, scaling, or operationalizing bank products, payment capabilities, or partner-led financial services programs
• Bachelor's degree or equivalent combination of education and experience
• Strong understanding of bank program operations and partner ecosystems, including processors, networks, fintech platforms, program managers, and sponsor bank models
• Ability to build product documentation including standards, guidelines, training materials, commercialization standards, business cases, launch materials, and governance-ready recommendations
• Proven ability to lead through influence, manage cross-functional dependencies, and communicate effectively with senior stakeholders
• Experience with Visa Direct, Mastercard Send, push-to-card, payouts, disbursements, or comparable Faster Payments capabilities strongly preferred
• Master's degree preferred