ServiceNow Support Account Manager

Dice is a company seeking a ServiceNow Support Account Manager. The role involves managing support issues for enterprise customers, proactively monitoring customer environments, and ensuring service performance against SLAs.

Responsibilities:

• Serve as the primary point of contact for assigned enterprise customers, managing support issues, coordinating with technical teams, and providing regular status updates and service reviews
• Proactively monitor customer environments, identify potential issues before they impact the business, and coordinate upgrades, patches, and other maintenance activities
• Track service performance against SLAs, drive issue resolution, analyze trends, and recommend continuous improvements to enhance the customer experience

Requirements:

• AI Experience using Ai powered tools, automating workflows, analyzing AI driven insights or exploring AI's impact on function or industry
• 5-10yrs of ServiceNow experience with 2 being customer facing
• ServiceNow Implementation Knowledge
• Experience with ITSM in enterprise and global deployments
• ITIL incident, problem and release management experience
• ServiceNow Certifications a plus