Senior Site Reliability Engineer

NinjaOne is passionate about building unified IT solutions that simplify the way IT organizations work. They are currently looking for a Senior Site Reliability Engineer to join their SRE team and help scale their products to millions of end-users, focusing on automation and observability to ensure quality and availability of services.

Responsibilities:

• Diagnose and resolve complex application and infrastructure issues
• Participate in our 24x7 on-call rotation, SCRUM, and deployment planning
• Perform Root Cause Analysis (RCA) and provide recommendations for application teams
• Improve availability and reduce customer impact using Industry best observability tools
• Ensure best-practice and security-minded architecture by influencing design decisions
• Create and maintain technical documentation and SOP’s
• Develop software, scripts, or tooling to improve efficiency and reduce delivery time of applications and infrastructure
• Other duties as needed

Requirements:

• 10+ years' experience in DevOps and/or Site Reliability Engineering roles
• 3+ years' experience with an object-oriented language (preferably Java, .NET or C++)
• Intermediate+ level Linux administration, scripting, and troubleshooting
• Demonstrable knowledge of Observability tools (New Relic, Splunk, DataDog)
• Comprehensive experience with AWS (Amazon Web Services) and its core capabilities (VPC, EC2, ECS, Route53, Fargate, ALB/NLB distributions, etc)
• Good understanding of containers, Fargate, Kubernetes, and overall distributed microservice architectures
• Passionate about automation, security, and self-service environments/portals
• Hands-on experience with CI/CD and SDLC (Software Development Life Cycle) processes
• Effective communication skills, both verbal and written
• Experience with cloud automation and infrastructure-as-code (IaC) toolsets, primarily CloudFormation but also including Terraform, Helm and Ansible. CDK a plus