Senior Manager, Customer Business Unit PM

Celestica is a technology leader dedicated to driving customer success and market advancements. The Customer Business Unit Program Management Senior Manager is responsible for ensuring customer-focused teams meet customer needs, managing delivery schedules, product development projects, and collaborating with Sales and Business Development to enhance customer satisfaction.

Responsibilities:

• Serve as the primary interface between the customer and the company for managing specific programs to achieve objectives
• Manage customer account profitability; forecasting, planning and monitoring efficiency, and execution of strategies
• Collaborate with site teams to ensure product deliveries and quality meet requirements and that projects/programs remain on schedule
• Oversee projects/programs, including MRP volumes, new product development, and contract execution
• Coordinate and host regular program tracking meetings with customers and internal teams to maintain communication and progress reporting
• Monitor current and planned programs to achieve revenue targets and address any out-of-plan conditions
• Maintain frequent communication with customers to ensure satisfaction and gather performance feedback
• Prepare and analyze customer surveys and self-assessments, resolving issues and acting as a customer advocate
• Participate in forecasting, planning, pricing, contract development, and monitoring inventory impacts of order changes
• Provide performance reporting and analysis for Operations and Customer Performance Reviews, developing plans to address any issues
• Support account planning and strategy development, collaborating with Sales and Business Development to meet customer needs

Requirements:

• In-depth knowledge of manufacturing processes, scheduling requirements, and supply chain management
• Familiarity with design systems and product development project management is essential for design services
• Understanding of global logistics systems and product delivery methods is necessary for repair services
• Comprehensive knowledge of business issues related to PCBA manufacturing, pricing, contracts, and negotiations
• Strong customer contact, negotiation, problem resolution, and database management skills
• Ability to manage multiple projects under tight deadlines and effectively communicate with diverse internal and external stakeholders
• Proven leadership skills to motivate teams and achieve production goals
• Eight or more years of relevant experience
• Bachelor's degree in a related field, or an equivalent combination of education and experience