ProProduct Sales Development Representative

ServiceTitan is a company focused on helping its customers maximize their success through advanced Pro modules. The ProProduct Sales Development Representative will engage with existing customers to drive product adoption and revenue growth, demonstrating the value of add-on products and building strong relationships.

Responsibilities:

• Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for our Pro-Account Executives
• Conduct high-volume engagement through focused outbound calls (approx. 30/day) and personalized emails
• Strategically craft honest relationships and genuine rapport with customers to facilitate discovery
• Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues
• Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes
• Log and maintain all activity accurately in all data entry to make sure records are kept up to date
• Assist with weekly reporting on active campaigns, manage ad-hoc requests, and act as a liaison for customers and other internal teams (e.g., Pro Sales Team, Customer Success, Support)

Requirements:

• 2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity
• 12+ months of outbound calling experience is required
• Ability to travel domestically 30% of the time to do Onsite visits
• Strong interpersonal skills and a friendly, professional demeanor on the phone
• The ability to effectively handle objections and clearly articulate the value proposition of add-on products with any level of detail or brevity
• A tenacious work ethic with a desire to be a top performer, high level of social intelligence, passion, ambition, and a team-player mentality
• Resourcefulness and adaptability to new responsibilities in a fast-paced work environment