Principal Security Product Manager | Identity and Access Management (IAM)

ServiceNow is a leading provider of innovative security solutions, focused on reducing risk and protecting customers' sensitive data. The Principal Security Product Manager will establish a unified product strategy across the Identity and Access Management portfolio, ensuring alignment with customer needs and regulatory requirements.

Responsibilities:

• Establish the unified product strategy and roadmap that consolidates fragmented positioning across the portfolio
• Translate Customer Zero experience into validated customer priorities and integrated solution architecture
• Define and communicate the unified narrative that clarifies each product's role and integration paths
• Align engineering, design, and architecture teams across the portfolio to shared customer-success priorities
• Create and run cross-product working groups to remove blockers and accelerate customer-critical integrations
• Build customer proof points and competitive positioning stories that strengthen bundled-solution selling
• Define the security strategy and roadmap ensuring it addresses regulated-industry requirements and customer needs
• Establish intake and governance over demand and development to ensure portfolio alignment
• Drive measurable outcomes on NRR, deployment timelines (6+ months to 3–4 months), and competitive wins
• Scale the PM organization through mentorship and hands-on customer and market engagement

Requirements:

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving—including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 15+ years of software product management experience
• 15+ years of business process management, process engineering, and executing process improvements
• 5+ years of Security or Risk experience with strong technical depth
• Has a mind for seeking out problems to solve, defining solutions, and driving the work to deliver those solutions
• Is proficient in planning, communication and presentation skills, and the capability to listen and influence
• Has the ability to understand and explain complex technical concepts to both technical and non-technical audiences
• Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization
• Is a smart, enthusiastic, creative leader who can look beyond today's problems to find tomorrow's solutions
• Has significant defining and capturing product requirements and transforming them into a product roadmap
• Has experience managing or developing AI solutions
• Is deeply committed to delivering the best solution for their customers, and has a track record in building customer relationships and delivering customer-centric solutions
• Is skilled at driving solution development with an eye on the big-picture strategy
• Is passionate about defining and reporting on critical metrics that are meaningful to various audiences