Customer Service Representative

ZB RX Medical is seeking a Customer Service Representative to join their team and support patients, customers, and sales partners in the medical device space. The role involves driving workflow efficiency in customer service and maintaining patient billing and invoicing goals, all while working remotely from the Dallas–Fort Worth metro area.

Responsibilities:

• Process direct customer orders and bill-only surgeries quickly and accurately, confirming with customers and sales reps — ideally same-day
• Create price quotes to support sales reps and customers in hospital and clinic settings
• Own the processing and collection of purchase orders within established timelines
• Deliver friendly, high-quality customer service by phone when needed
• Keep customer contact information accurate and up to date in our software systems
• Contribute in daily and weekly team meetings — share ideas, flag concerns, and provide back-order status updates
• Take initiative on projects and solutions that support larger business goals
• Partner with your supervisor on regular check-ins to track training progress and growth
• Uphold strict privacy standards for customers (HIPAA), employees, and the company, including maintaining any required certifications

Requirements:

• Ability to lift, push, pull, and carry up to 50 lbs
• Willingness to work flexible hours as needed, including occasional evenings and weekends
• Willingness to complete corporate training — fully paid for by the company
• Must reside in the Dallas–Fort Worth area
• Associate or bachelor's degree preferred
• 1–2 years of experience in customer service or collections preferred