Senior Partner Marketing Operations Manager

Zoom is seeking an experienced professional to lead operational strategy for their partner marketing initiatives. This role will operationalize scalable partner programs and processes to drive revenue through the partner ecosystem, enhancing execution speed and decision-making using AI and automation.

Responsibilities:

• Developing the operational strategy to increase revenue within the partner marketing ecosystem, including initiatives like the Partner Demand Center and Market Development Funds
• Designing and maintaining scalable processes to boost partner engagement and execution speed, actively identifying ways to use AI tools and automation for efficiency
• Overseeing partner marketing performance tracking, standardizing workflows, and acting as the main contact for operational improvements, including evaluating and implementing AI-driven reporting and workflow solutions
• Building dashboards and executive-ready reporting in partnership with analytics teams, ensuring the business always has clear visibility into partner marketing contribution
• Serving as the expert in partner marketing systems, with extensive knowledge of partner data models, payment processes, MDF workflows, approvals, and automated payment workflows
• Managing partner marketing budget operations involves allocating, automating payment processing, handling accruals, reconciling accounts, and preparing for audits, ensuring all funds connect to revenue outcomes
• Leading cross-functional collaboration with Marketing, IT, Finance, Legal, Product, and leadership, transforming channel marketing strategies into scalable, automation-focused systems and process solutions

Requirements:

• 8+ years of experience in marketing operations, partner marketing operations, or related fields
• Expertise in Salesforce (functional, not development), Tableau, and marketing automation/engagement tools
• Ability to apply AI tools and automation platforms to optimize workflows, enhance reporting processes, or improve program execution in marketing operations
• Track record of driving revenue-generating programs through operational excellence and process design
• Ability to manage complex programs, influence without direct authority, and operate effectively at the intersection of marketing, sales, and finance
• Hands-on experience with budget management and financial governance processes