ACE Hardware Appliance Sales Associate

SUMMARY

The Appliance Salesperson is responsible for delivering outstanding customer service and driving sales of household appliances within the Ace Hardware environment. This role involves engaging with customers to understand their needs, offering product knowledge, and guiding them to the best solutions available in-store or through special orders. The ideal candidate is enthusiastic, knowledgeable about appliances, and excels at building customer relationships to generate repeat business.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Greet customers and assess their appliance needs with a friendly, professional demeanor
• Provide in-depth product knowledge and comparisons for washers, dryers, refrigerators, ranges, dishwashers, and other major appliances
• Guide customers through purchase options, financing (if applicable), and delivery/installation processes
• Maintain a clean and organized appliance showroom area
• Ensure accurate pricing and promotional signage
• Assist in merchandising, stocking, and rotating appliance inventory
• Follow up with customers on orders, deliveries, and satisfaction
• Stay up to date on current trends, new product features, and competitor offerings
• Achieve individual and department sales goals
• Collaborate with other departments and team members to ensure excellent customer service
• Handle returns and resolve customer issues professionally and efficiently
• Follows all department policies and procedures
• Is a safety role model
• Other duties as assigned by supervisor

KEY ATTRIBUTES

• Strong interpersonal and communication skills
• Passion for customer service and sales
• High energy and positive attitude
• Ability to explain technical features in easy-to-understand terms
• Detail-oriented and organized
• Self-motivated with a drive to exceed goals
• Team player with a collaborative mindset
• Ability to work flexible retail hours including weekends and holidays

SUPERVISORY RESPONSIBILITIES 

• This job has no supervisory responsibilities. 

EDUCATION and/or EXPERIENCE 

• High school diploma or GED required
• 1–2 years of retail sales experience, preferably in appliances or hardware
• Knowledge of major appliance brands and product features preferred
• Comfortable using point-of-sale (POS) systems and basic computer applications
• Strong follow-up and problem-solving skills

LANGUAGE SKILLS 

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Write routine reports and correspondence.  
• Speak effectively before groups of customers or Associates of organization.

MATHEMATICAL SKILLS 

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  

CERTIFICATIONS, LICENSES, REGISTRATIONS

• There are no required certifications, licenses, or registrations.

RECOMMENDED EQUIPMENT

• General office equipment

PHYSICAL DEMANDS 

Regularly (over 2-3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates & customers
• Lift and/or move up to 25 pounds

Occasionally (Less than1/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates & customers
• Lift and/or move up to 50 puonds

Vision

• Close 
• Distance
• Color
• Depth Perception
• Ability to adjust to focus 

WORK ENVIRONMENT  

Occasionally (Less than1/3 of the time)

• Exposed to outside weather conditions
• Extreme heat

Noise level

• Moderate

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location