Group Product Manager, Member Coverage & Support Platform

Oscar Health is a health insurance company focused on serving its members through a technology platform. They are seeking a Group Product Manager to lead the product team responsible for platforms that support member coverage and service, ensuring efficient and effective member experiences.

Responsibilities:

• Define the vision, strategy, and roadmap for Oscar’s Member Coverage & Support platforms
• Lead product strategy across technical systems that support member coverage, billing, payments, service workflows, integrations, and APIs
• Manage, mentor, and develop a team of product managers
• Partner with Engineering, Operations, Data, Design, and business leadership to modernize legacy tools and improve platform scalability, usability, and reliability
• Improve the tools and workflows that help support teams resolve complex member issues quickly and accurately
• Drive measurable improvements in operational and member experience outcomes, including first call resolution, call duration, escalation rates, and issue resolution quality
• Develop product strategies for an evolving support model, including increased use of AI for simpler inquiries and a growing need for human agents to handle more complex cases
• Translate complex technical and operational concepts into clear priorities, recommendations, and narratives for non-technical stakeholders
• Make thoughtful roadmap and resource tradeoff decisions across a broad, seasonal, and business-critical product surface
• Identify opportunities to reduce operational friction, improve agent effectiveness, and create a more seamless end-to-end member journey
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 7+ years of product management experience
• 2+ years of people management experience
• Experience leading technical platform products, internal tools, workflow systems, APIs, or integrations
• Experience managing complex product areas with multiple stakeholders, systems, and operational dependencies
• Strong communication skills, including the ability to translate technical complexity into clear business and product strategy
• Strong analytical skills and experience using data to identify opportunities, prioritize work, and measure success
• Experience in healthcare, insurance, fintech, or another regulated and operationally complex industry
• Experience improving support operations through tooling, automation, AI, workflow redesign, or agent-facing products