Mortgage Business Analyst

Consolidated Analytics is seeking a Mortgage Business Analyst who will leverage data analytics to drive business process improvements and optimize operational efficiency. This role focuses on developing process analytics and key performance indicators while acting as a primary interface between various stakeholders to align business processes with organizational goals.

Responsibilities:

• Analyze large datasets to uncover performance insights, trends, and opportunities for optimization
• Conducts root cause analysis with key stakeholders for effective problem solving
• Design, implement, and refine business processes using analytical insights to achieve scalability and efficiency
• Develop dashboards and reports that provide actionable insights to stakeholders throughout the value stream
• Lead and facilitate events such as process mapping, value stream mapping, and problem-solving sessions
• Develops and maintains key performance indicators and other metrics that align to operational, tactical, and strategic initiatives
• Lead initiatives to integrate new analytical tools or methods into existing business processes, ensuring adoption and effectiveness
• Facilitates and leads meetings or discussions with different stakeholders from various departments to gather requirements, validate data, discuss risk mitigation techniques, and implement solutions that align with organizational objectives
• Maintains and communicates project plan progress, issues, and risks
• Regularly review and adjust optimizations strategies based on performance metrics and feedback loops to foster a continuous improvement approach
• Coach, educate, and train team members on new analytical tools, methodologies, and best practices for process optimization

Requirements:

• Familiarity with data analysis tools such as SQL, Python, Tableau, or Power BI for extracting, analyzing, and visualizing data
• Advanced knowledge of Lean Six Sigma or other process optimization methodologies
• Strategic Thinking - ability to align process improvements with business goals and KPIs
• Project Management - Strong ability to manage projects involving both analytics and process optimization
• Ability to conduct process audits to identify bottlenecks
• Ability to effectively control and monitor outcomes of process changes to ensure sustained improvements
• Ability to conduct work measurements through time study techniques (includes standardization of processes)
• Proficiency in documentation control of standard work, best practices, SOPs, and other important documents
• Ability to interact with all levels of the organization
• Excellent attention to detail
• Ability to multi-task and consistently meet multiple deadlines
• Strong verbal and written communication skills
• Ability to work in a team environment
• Strong customer-service orientation
• Ability to use good judgment
• High school diploma or general education degree (GED) required
• Four to ten years' related experience and/or training required
• Experience with developing governance documentation (Policies & Procedures, Charters, Scope Documents, Project Plans, Issue Logs, Status Reports, Risk Management Plans etc.)
• Knowledge of loss mitigation, cashiering, bankruptcy and foreclosure, borrower contact strategies, and overall loan administration functions throughout the cycle of servicing of a loan
• Bachelor's degree (B. A.) or higher in business related field from an accredited four-year college or university
• Five or more years of experience in business related process analysis
• Previous experience with MSP, Black Knight/LPS and Sagent