Business Analyst - Sportsbook Coordination

Hard Rock Digital is focused on becoming the best online sportsbook, casino, and social gaming company in the world. The Business Analyst, Sportsbook Coordination is responsible for analyzing and improving Sportsbook operations, ensuring efficient processes, and facilitating cross-team collaboration.

Responsibilities:

• Analyze existing Sportsbook processes across teams to identify inefficiencies, redundancies, manual effort, and opportunities for improvement
• Facilitate working sessions and discussions with key stakeholders to uncover needs, pain points, and dependencies while turning those pain points into actionable improvements
• Translate business needs into clear, actionable specifications, user stories, and acceptance criteria that technical and non-technical teams can act on and comprehend
• Support new workstreams by documenting requirements, mapping dependencies, and tracking assigned steps through to completion
• Conduct gap analysis between current capabilities and desired outcomes, and recommend practical improvements within established coordination frameworks
• Monitor and maintain process documentation, trackers, and templates
• Escalate risks, blockers, and emerging issues early so they can be resolved before they affect the wider Sportsbook
• Create clear process maps and workflow documentation that capture current and future states, using tools such as Confluence, JIRA, Slack, Monday.com, and Lucidchart

Requirements:

• Proven experience as a Business Analyst or in an operations, coordination, or process improvement role
• Detail oriented with strong written and verbal communication skills
• Experience working across multiple teams on complex problems
• Highly detail-oriented and process-driven with a strong sense of personal ownership
• Comfortable leveraging tools to automate reporting and documentation
• Sportsbook or gaming experience preferred but not required