SUPERVISOR, IT BUSINESS ANALYST

Posting number: 2026-03028

Department: DHS - DIVISION OF SOCIAL SERVICES

Job classification: SUPERVISOR, IT BUSINESS ANALYST

Posting type: Open Competitive

Categories: IT and Computers

Summary

Examples of duties

Qualifications

1. Apply recognized data processing concepts to business process plans and analyses.
2. Develop work and/or data flow diagrams that illustrate and describe functional processes of the system.
3. Document business and functional requirements for proposed projects.
4. Review and document test results to assess the accuracy and completeness of application code.
5. Monitor quality assurance.
6. Research and evaluate computer hardware and software needs.
7. Analyze business processes, propose improvements, and identify work processes that may be automated.
8. Define potential benefits of proposed systems or deficiencies to be corrected in the existing system.
9. Define and document data definitions and relationships to be used in the foundation of systems development. 
10. Develop procedural alternatives in the absence of properly operating software.
11. Consult with stakeholders to determine business function and end-user requirements.
12. Conduct alternative analyses and develop written requirements for proposed systems and applications.
13. Train individuals in the use of the system and system software.
14. Test systems functionality by preparing test plans and participating in quality assurance.
15. Initiate system work requests.
16. Develop bridging specifications to program areas that interact with processes and output.
17. Consult with programmers regarding the technical requirements, logic, and deficiencies of programs.
18. Participate in recommending and justifying resource allocations and expenditure decisions.
19. Assist in procedure development, evaluation, preparation, and modification.
20. Develop transition plans.
21. Participate in training development and presentation.
22. Review, analyze, and interpret the effects of federal and State laws, regulations, and agency policies.
23. Write technical requirements for grant proposals.
24. Prepare documentation for the computer system manual.
25. Serve as project leaders and define and manage project scope and objectives.
26. Prepare project justifications, timelines, status reports, and implementation plans.
27. Implement projects.
28. Assist in budget preparation, make purchase requests, and track and record expenditures and costs.
29. Manage project funding and resource allocation.
30. Provide technical guidance to contractors and staff.
31. Responsible for long-range, broad-based planning for a variety of automated programs.
32. Develop policies and procedures.
33. Train, supervise, schedule, and evaluate the performance of employees, and other supervisory duties as appropriate for managing people.
34. Perform related duties as assigned.

Supplemental information

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

• System documentation principles; business process planning and analysis; project team dynamics; project control techniques, including cost estimating and resource scheduling; program budgeting.
• Supervisory principles and practices; State purchasing; basic principles and practices of training and providing procedural direction to others.

• Researching, writing, and presenting program plans, statistical and narrative reports, and requests for proposals.
• Interpreting and applying broad statutes and regulations to specific situations.
• Establishing and maintaining project priorities, timelines, and completion dates.
• Providing technical and professional guidance to staff.

• Plan, implement, and maintain information systems on an agency-wide basis; perform feasibility studies/cost benefit analysis for information systems; set priorities that accurately reflect the relative importance of agency goals and objectives; logically analyze problems of considerable complexity.
• Lead and motivate a diverse staff, set clear goals, delegate tasks effectively, and foster a positive and inclusive work environment.
• Communicate both verbally and in writing to audiences of various social, educational, and economic backgrounds.
• Resolve conflicts and mediate, negotiate, and exchange ideas, information, and opinions with employees, customers, or agencies; diffuse hostile situations respectfully and tactfully. 
• Review work products for quality, quantity, and timeliness; analyze information, problems, situations, practices, or procedures to define objectives, identify relevant concerns, formulate logical conclusions, and recognize alternatives and their implications.