Product Manager, Checkout

Stash is a direct-to-consumer commerce platform for game studios, focused on enhancing the checkout experience. The role of Checkout PM involves owning the entire checkout process, improving conversion rates, and creating a seamless user experience while collaborating closely with the payments team.

Responsibilities:

• Instrument and own checkout conversion rate and abandonment rate as core KPIs, with a plan to close the gap against industry-best checkout UX benchmarks
• Fully transition checkout UX ownership from the payments team to product
• Ship a streamlined, low-friction checkout flow — saved-info/returning-player checkout, fewer steps and fields, clearer cost transparency — modeled on best-in-class accelerated checkouts
• Cut integration setup time for new partners adopting Stash Pay checkout through better docs, AI-assisted setup, and automated tooling, eliminating one-off bespoke builds
• Make Stash Pay checkout close to self-serve: the goal is zero support calls for standard implementations
• Own and maintain the Stash Pay checkout roadmap, with effort estimates and impact sizing, running sprint planning for the checkout eng team
• In your first 90 days: get familiar enough with the checkout UX and integration architecture to engage engineers on trade-offs, establish baseline checkout metrics and identify the top friction points, take over sprint planning for the checkout eng team, and ship one meaningful, metrics-backed improvement to checkout conversion or integration time

Requirements:

• Background at a tech/SaaS with direct, hands-on ownership of a checkout or transactional-conversion UX surface
• Direct, hands-on experience collaborating with engineering teams
• Comfortable working West Coast hours given where our product and partner strategy is concentrated