Lead Analyst, Digital Product Management

Smurfit Westrock is a global leader in sustainable paper and packaging solutions. The Lead Analyst, Digital Product Management, plays a portfolio-level role that enables effective operations and governance across enterprise digital platforms, partnering with stakeholders to drive operational insight and continuous improvement.

Responsibilities:

• Enable effective operation and governance across a portfolio of enterprise digital platforms
• Coordinate incident triage, business impact assessment, and alignment with system administrators and managed service providers
• Evaluate and classify intake requests (incidents, maintenance, configuration enhancements) using defined governance models
• Translate stakeholder needs and operational issues into structured, actionable delivery inputs
• Support the structured delivery of strategic initiatives that emerge from maintenance, enhancement, or cross-platform efforts
• Identify and recommend optimization and innovation opportunities that improve platform effectiveness, efficiency, or adoption
• Contribute to intake prioritization and portfolio decision workflows
• Drive dashboard-based operational insight, incident visibility, and adoption tracking
• Improve platform usage, intake efficiency, and operating practices through continuous improvement

Requirements:

• 5+ years of relevant experience in digital product management, enterprise platform delivery, product operations, or business systems analysis within a corporate environment
• Demonstrated ability to independently lead implementations, enhancements, and operational initiatives from intake through deployment, coordinating across business stakeholders, vendors, and technical teams
• Proven experience managing budgets and delivery commitments, ensuring alignment with enterprise financial controls and established ePMO governance standards
• Strong working knowledge of Agile or Scrum delivery methodologies, including backlog refinement, sprint planning, release coordination, and continuous improvement practices
• Ability to evaluate and prioritize competing requests, assess business and operational impact, and make sound recommendations that balance risk, value, and delivery capacity
• Experience translating operational data, platform metrics, and stakeholder input into clear, actionable reporting, providing insights that enable process optimization and improved business outcomes
• Strong collaboration and communication skills, with the ability to influence without authority and partner effectively across business, IT, and vendor teams
• Comfort operating with a high degree of autonomy, serving as the primary execution lead for assigned platforms while maintaining alignment with IT leadership and governance forums
• Experience supporting enterprise SaaS or vendor-supported platforms
• Experience working within governance, compliance, or shared-service environments
• Familiarity with intake and enhancement classification models
• Experience contributing to platform adoption or operational metrics programs