Bilingual Customer Service Representative

Beyond Finance is dedicated to helping everyday Americans escape debt through compassionate care and effective financial solutions. The Bilingual Customer Service Representative will serve as the primary contact for clients in financial hardship programs, providing exceptional service and support to ensure client satisfaction.

Responsibilities:

• Above all else, provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs
• Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner
• Employs strong interpersonal skills to handle difficult calls courteously and professionally
• Thoroughly documents request outcomes for accurate tracking and analysis
• Work efficiently and effectively to independently resolve client requests, both as a team and independently
• Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner
• Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts
• Utilizes appropriate resource materials to effectively and accurately interpret, respond and resolve client inquiries and problems
• Handle a high volume of clients in a work from home call center environment

Requirements:

• 1 year call center experience (Required)
• Bilingual - Spanish (Required)
• Reliable, High Speed, Internet connection (Required)
• Technical proficiency with Client Relationship Management system (CRM)
• Strong customer service orientation
• Strong communicator: Includes listening, verbal & written communication, courteous and professional active listening skills is a must
• Effective problem solver
• Effective at time management, planning & organizing tasks and time
• Ability to understand and empathize with customer issue(s)
• Ability to work from home in a distraction free environment